1. 2007 © Laat kennis werken Kennisborging Maintenance Paul van Exel USPI Frans Terhorst Elsevier Opleidingen

2. 2007 © Laat kennis werken We help to improve the performance of Plant maintenance Plant operations Core Competence HOW? Structuring according to EKM ® (Elsevier’s Knowledge Method) Top – down and redesign the essential content

3. 2007 © Laat kennis werken Overview Knowledge Management System Oefentoets opgave en praktijkcases Training Manual Process Description Normal Operations Control room Manual Proceed / Working Instructions Training / testing questions and tasks / cases

4. 2007 © Laat kennis werken Person- bound knowledge Learning material Company- bound knowledge Platform manual Platform manual Platform manual Platform manual Operation manual Plant description Plant description Plant description Plant description Company procedures Safety regulations Information Quality systems

5. 2007 © Laat kennis werken

6. 2007 © Laat kennis werken Top Down Example Intranet example Refinery Maintenance Management of Knowledge

7. 2007 © Laat kennis werken Let Knowledge work www.elsevierkennismanagement.nl Frans Terhorst frans.terhorst@elsevieropl.nl Tel: 0650 244 103