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The Secret of Improving BUSINESS with AI

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Presentation on theme: "The Secret of Improving BUSINESS with AI"— Presentation transcript:

1 Americas | Europe | Middle East | Africa
Herbie.AI Americas | Europe | Middle East | Africa Herbie With Human Sense Technology® Advanced AI Enabled Multi Channel Voice Assistant Experience Unified Omni-Channel Experience The information and data contained herein is confidential. All contents – including text, graphics, videos, images and web links are intended solely for internal informational use of the intended recipient/s only. This may not be shared with any other party, reproduced, disseminated or distributed in whole or in part at any time, in any manner for whatsoever purpose.

2 Business Overview FIFA world cup 2022 Trusts Herbie.AI for handling 3 mi Concurrent Conversations across 10 Languages conversationally on voice… Herbie Business Verticals Banking Sales Airlines Consulting Hospitality Healthcare Helpdesk Telco Electricity HR Retail Automobile Education Insurance Postal Establishment 2019 Company SSG Technologies LLC, Dubai, UAE Brand Herbie.AI Focus Digital Transformation – Conversational AI Live 6 Countries Partners 11 Countries Key Difference 1 Universal NLP Adapter Key Difference 2 2 way speaking – 65+ languages. License Model Enterprise | SAAS | Opex GCC Key Takeaway Speaks 2 way in all Regional Dialects Advantage – Human Sense Technology® Fastest Go Live, 95% maturity Other Key Points 15+ Channels, Live Agent [audio/video/conf]

3 Need of Herbie.AI INDUSTRY REQUIREMENTS WHY HERBIE.AI
Always available, providing information or securely processing transactions in a speedy, simple, and conversational manner. Get any information or complete transactions securely in 2 seconds. Helps as cheerful personal virtual assistant to your customers, employees, and management. Enhanced Customer Experience – Better Employee Productivity – Lower Operational Cost – Matured Virtual Assistant 15+ Social Media Platforms, Websites, Mobile Applications – Unified experience, 95%+ Maturity , % your Employee Routines will be handled by Herbie Easy to communicate Colloquially with the Language of Choice. Should perfectly respond by comprehending and fulfilling the requests Speaks 2 way in 65+ Languages understanding all regional dialects, On Text 132+ Languages. Herbie is a Human like assistant with understanding of contextuality Increase in Revenue – Increase in Sales with Quality Leads & Opportunities, Real Omni Channel Unified Experience at a lower investment Lowest cost per transaction with economical deployment, Increase revenue by 40%. Without any code or data manipulation just expand in 15+ social channels Digital Transformation is impossible without Conversational AI… Herbie.AI has bullish forecasting and here to stay for next 10 yrs

4 About Herbie.AI Artificially Intelligent Virtual Assistant with Natural Language Processing & Machine Learning capabilities Serving your Visitors & Customers in a charming way and serves their needs tirelessly x 7 x 365 Complete Customer Experience with integrated approach - Human Web Chat, Virtual Assistant - Voice & text - Seamless integration with 15+ Social Channels - Integration with internal Applications - All in one go - Quickly, Securely and seamlessly with absolute Smartness Herbie can speak conversationally in 65 + Languages and supports 132+ Languages on text – 2 way voice conversation, NLP & ML on local language, understands dialects Multiple Voice Cultures. Speaks All Regional Dialects of GCC / Highest Indian Languages Universal API Adapter for seamless integration with Core Systems, CRM Applications, etc. MobileApp for Android and iOS. [SDK & Framework available for Android & iOS] Prebuilt integration with WhatsApp, Facebook, Instagram, Twitter, Alexa, Physical Robots, Twitter, Viber, WeChat, Skype, Teams, Slack, SMS, , etc. – No Code / Data Change. Intelligent Response based on location, Product, Customer Segment etc. for the same question Universal Adapter to Support any NLP from Microsoft, Facebook, Google, etc.

5 Features - Herbie.AI Rich Text Based Answers
Image Card / Carousel View Upload Images and Documents Submit a Form with User Information Audio / Video Player Participate in Surveys and Feedbacks Seamless Integration with Live Agent on Webchat / Voice / Video / Conference Deep Links and Hyperlinks Multi Lingual Generator and Modifier Configurable Advertisement Banners Various types of cards – Location, Weather, Meeting, Profile, Image, Carousals

6 Features - Herbie.AI Understands the intent of the customer in spite of Grammatical errors, Incomplete Sentences, spelling Mistakes, Synonyms, Regional Dialect and Abbreviations Multiple Voice cultures comprising both Male and Female Voice based Conversations where Herbie can understand colloquial languages, multiple dialects of Language Supports guided navigation, keyword based and Conversational Dialogs Engages Customer with witty Chit chats, General info Ability of Mask, ignore certain areas from speech, Read Currencies & Denominations, Speak with American or British Standards on measurements, etc.

7 Features - Herbie.AI Push notifications to any of the social channels - Private to the customer Human Sense Technology ® - Ensures 95%+ maturity in a short span of time – Hybrid deployment of Entity, Utterances and Intents. Encrypted data transfers and non-storing of KYC & login details. Sentiment Analysis – read the mood of your customers and appropriately respond Block / Unblock IP Address – prevent abuse – Harsh Language configurations Session time out for authentications – to secure unattended or unclosed sessions by customers Certified for Vulnerability Assessments, OWASP Security Guidelines and Privacy & Data Protection acts like GDPR, etc. Performance Benchmarked for 3 million concurrent conversations Herbie has Active Clients in 6 Countries Banks Insurance Companies Government Departments Education Institutions Sports Authorities System Integrators

8 Analytics - Herbie.AI Just go Live instantly with Herbie.AI info bot and in 4 weeks transactions More than 20+ Analytical Reports [Real Time] to monitor Herbie.AI Capability to build / modify any reports with Report Builder You can , Download or Print your Reports Sensitive and Confidential Information is masked Analyze the Data with multiple parameters & Dimensions Trending Questions and responses Analytical Dashboards – Drill down options, change graphs and export them Channel Based Access Reports Exception Reports – Quickly Analyze any exceptions and fix them Perform Sentiment Analysis, Percentage wise breakdown of Queries from Users, check the most in demand product and the preferred channel of your users Red Intents – Monitor questions / Utterances that switched loyalty of the earlier tagged intents and fix them on the fly Live Agent Reports – including audio / video clippings for audit purpose

9 Technology & Integrations - Herbie.AI
Channel Integrations Kubernetes Support Third Party Integrations Development

10 Competitive Edge - Herbie.AI
FIFA Trusted Herbie. Al for world cup event for handling Fans queries Conversationally, 2-way speech is supported in 65+ languages – the highest spoken Voice Assistant on the market. On text mode, Herbie understands 132+ languages, covering 98 percent of the world's population. Pre-built Channel Integration: WhatsApp, Facebook, Instagram, Alexa, Twitter, Skype, Skype for Business, Teams, Sid, Physical Robots, , SMS, and more — the industry's highest Channel Integration. SDK/Framework — ready-to-use components for integrating with the client's existing mobile applications. Live Agent — A single-window live agent that can handle text, video and voice calls for all channels. Integration with any current Contact Center system is simple. Artificial Intelligence at its pinnacle: a channel-based, location-based, and customer-character-based response to the same query. Simple Licensing Model – Enterprise Licensing, Capex & Opex and SAAS Flexible Architecture – Choose any of the NLP, Voice components, Contact Centre Agents – Herbie. Ai supports Secured Design – Complying to GDPR and other data protection regulations. VAPT certified & OWASP Compliant. Data can be 100% on premises – none of KYC / Transactional Data are stored in cloud any where. All services are consumed in real time and destroyed. Time to Deploy – Infobot – Same day deployment and Go live in a week and Transaction Bots in 4 to 6 weeks. Configurable Transaction Automation – Universal API Adapter – On the fly configure transactions and just go live. NLIG - largest Insurance Company in Oman Deployed Herbie for Customer On boarding, Policy Issue, Claims and Renewals

11 Channel Input Devices NLP NLU Tap Adaptive Cards Speak Type On Cloud
Azure Bot Service On Premises Active Directory Identity and Access control Key Vault Key and secrets Security and governance Herbie Response Language display control, speech to text Herbie API Input channels, authentication Token, keys Authenticate, authorize Request Response Application Insights Dashboard and analytics Audit Trail Reports log Conversation, Files and feedback Herbie Logic & UX Monitoring and reporting Named entity Recognition (NER) Relation extraction Paraphrase& natural language inference Dislodge agents Sentiment analysis Semantic Parsing Summarization Question Answering (QA) Part – of –speech Tagging (POS) Syntactic parsing Machine translation Coreference resolution Text categorization NLU NLP Queries Results Structured Data Unstructured Data Core, CRM, Heterogeneous Systems FAQs, PDFs, DOCs etc..

12 Micro Services Architecture
Gateway Pods kubelet System Services Node 1 Container [Txn API, xxx] Node 2 Back Office, x Node n [Analytics, xxx] Container [Chat window]

13 Herbie.AI – Client Testimonials
Happy Clients are the results of Herbie.AI Herbie.AI is one of the perfect personal assistants to each of our customers, with her multi-lingual conversational abilities, Herbie changed the customer experience completely. We could expand into Social Media without any efforts on both information and transaction automation just enabling… Great Job by Herbie.AI… Herbie.AI Awards Sankaran, CTO-GM City Union Bank, India Proud to be First Conversational AI in Bahrain We are happy and thrilled to launch country’s First Virtual Assistant using Herbie.AI and we are the first to launch the transaction automation using Herbie.AI. The overall experience [ BBK, Bank iThmar & Invita ] is very positive and we foresee many more expansions including social channels…. Rahul Bhalla, CEO Invita, Bahrain

14 Impressive Clientele Across Segments
Sectors Focused BFSI Government HealthCare Insurance Fin. Services Education Retail Others

15 Business today need Herbie.AI for rapid expansion
Americas | Europe | Middle East | Africa Business today need Herbie.AI for rapid expansion Thank you! WhatsApp :

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