1. TRAINING MANUAL FOR SALES REPRESENTATIVE
YOUR DREAM HOME IMPROVEMENTS LLC
TRAINING MANUAL
FOR SALES REPRESENTATIVE

2. Contents TRAINING WEEK-ONE Introduction Salient Notes 1
Training Parameters Overall Training Objectives Training Goals 1
TRAINING WEEK-ONE
Week One Training Objectives Day One:
Welcome Day:
Orientation Training As A Sales Representative: Day Two:
Evaluation:
Introduction to Customer Relationship Management (CRM): Day Three:
CRM Software:
Continuation on CRM Software: Day Four:
Customer Service/Appointment: YDHILLC’s Golden rules on appointments Day Five:
Estimate/Job Conversion
Meetings and Other Administrative Duties Evaluation and Test: 1

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