1. Sysco Speaks Toolkit
November 2017

2. Sysco Speaks — Jan 15-31
All companies and locations, except UK, France, Sweden, Spain
Easy access via:
Personalized
Network ID via SyscoSpeaks.com
Multiple languages
Reporting: English, Spanish, Fr. Canadian
Participation: English, Spanish, Fr. Canadian, Haitian Creole, Mandarin
International includes:
Bahamas
Canada
Ireland / N. Ireland
Mayca
Excluded
Brakes* (rest of Europe outside Pallas/Ireland)
Cake*
Pacific Star*

3. Sysco Speaks — Jan 15-31
This is your opportunity to speak up and tell us what’s going well and what could be improved.
Survey takes 15 minutes to complete during your work day.
Kiosks and computers will be available.
You can access via Sysco link or SyscoSpeaks.com.
Individual survey feedback will be completely confidential.

4. Sysco Speaks — Jan 15-31 New partner, new features
Perceptyx is our new survey partner.
Better user experience for our associates
Mobile access – available online via computer, tablet or smart phone
Easy login capabilities for associates without a Sysco address — just need your Network ID
Fast and easy reporting — results are ready about one week after the survey closes
Dynamic dashboards for leaders – online dashboards allow many different ways for leaders to view the data, develop action plans and track progress

5. Our Goal In 2016, 88% of associates completed Sysco Speaks.
In 2018, our goal is to have 90% participation.

6. Better Associate Experience

7. Better Leader Experience
Online Manager Dashboard
Reports
Leader Guides
Action Planning Tools

8. Key Talking Points
Sysco Speaks is our company’s enterprise-wide associate engagement survey, focused on capturing your key insights on what is working well and what can be improved going forward.
Our next survey will be conducted January and only takes approximately 15 minutes to complete.
In 2016, 88% of our associates participated in the Sysco Speaks survey. Our goal is to increase the participation on So, we need everyone’s help. First, make sure you take the survey when it opens. Then encourage your peers and your teams to do the same.
Your Sysco Speaks input is critical to our business and our culture. We need to know what is going well and what could be improved.
Sysco has chosen a new survey partner, Perceptyx, to improve the user experience and provide better reporting capabilities to teams around the company. Your individual survey feedback will be completely confidential and will go directly to Perceptyx.
With a new partner onboard and everyone completing the survey online. We will receive the Sysco Speaks results about a week after the survey closes.
Associates without computers or Sysco addresses will need to take the survey using a kiosk or computer and login with their Sysco Network ID; no password is required
Survey results will provide leaders with summaries regarding engagement, enablement, and supervisory indices.
Once results are analyzed, leadership will report out on focus areas.

9. How You Can Help HR Community Leaders
Verify HR data: The week of November 27 a list of HR data fields that will be used to report results will be provided to you. Please work with leaders to make sure your associates’ data is 100% accurate by December 22. Click here to return to the toolkit and access the list of fields.
Reporting Matrix: In early December a reporting matrix used to set results views will be provided. Please work with leaders to validate that the data is accurate.
Coordinate your onsite logistics: Connect with local leadership to coordinate logistics such as scheduling associates to participate in the survey and making Network IDs available. BTSS will reach out to over the next month to coordinate and arrange for additional computers/kiosks.
Spread the word: Share the “Slides for Team Meetings” during regular business meetings beginning now through January 15.
Leaders
Update HR data: Support HR’s data clean-up effort in December to ensure accurate reporting. All associate data needs to be up to date (via MSS) by December 22.
Coordinate your onsite logistics: Start scheduling associates to participate in the survey and arranging for additional computers/kiosks where needed.
Spread the word: Share the “Slides for Team Meetings” included at the end of this document during regular business meetings beginning now through January 15.
Set aside time for action planning: Survey results will be ready by mid-February. Go ahead and block time on your calendar to review your results, talk with your teams and prepare action plans.

10. Tips for Accommodating Associates without Computers
Secure kiosks — BTSS will reach out to you to coordinate any additional kiosk needs for your location, please respond to their request.
Coordinate schedules — Work with your site’s leadership and supervisors to schedule associates without computers to complete the survey during work hours via kiosks, mobile devices, additional laptops at your location, etc.
Connect with supervisors — Once associates are scheduled, ensure supervisors are aware of their direct reports’ scheduled times and encourage them to take the survey.
Join meetings — Ask to join existing meetings with Operations associates (e.g., pre-shift meetings in the warehouse and driver meetings) to provide a heads-up that the survey is coming and to let everyone know that they will be scheduled to participate.
Make participating enjoyable — Offer refreshments or even small giveaways to make participating a positive experience for associates.
Ensure privacy and confidentiality — Designate a private area for taking the survey
Be present to assist — Have an HR representative available to help if problems arise; make sure you can assist with Network IDs and are accessible near the kiosks, while also ensuring privacy

11. Survey Timeline Now - Dec 22 Data/Systems Clean-up
Week of Jan Marketing materials delivered
Jan Pre-launch
Jan Marketing materials up
Jan Survey opens
Jan Survey closes
Mid-February Reports ready

12. Communication Plan December January Preview marketing campaign
Help HR, leadership and managers to get ready
January
Launch marketing and conduct the survey
Dec 28 – Jan 12
Teasers:
Digital ads to build awareness
Jan 15-31
Preview eCard series:
Reminders and list of HR data to review and clean-up
Able to preview the marketing materials
Early Dec
eCard and Digital Sign Series:
Opening day: Instructions, timing
Reminder: Instructions, timing
Closing day
Jan 3
Field Pre-launch eCard:
Final reminders
Start up meeting talking points
How to monitor participation
Reporting and Action Planning Training —
HR, Leaders, Managers, Supervisors
Shipped: Dec 27
Posted: Jan 2-31
Field Marketing Collateral:
Digital signs, static clings, flyers, etc.
The Dish & Weekly Fare Cross-promotion

13. Communication Plan (cont’d.)
February
Thank everyone for giving feedback
Review survey results
March
Share key survey results and ways to keep providing feedback
Thank You eCard (Associate and People Leader versions):
Message from leadership
Leaders asked to share during start up and team meetings
Feb 6
Leaders/Managers share results with teams and
create action plans
The Dish & Weekly Fare Cross-promotion

14. FAQs What is engagement and why is it important?
Engagement is the extent to which employees are motivated to contribute to organizational success, and are willing to apply discretionary effort to accomplishing tasks important to the achievement of organizational goals. High levels of engagement give employees the enthusiasm to please customers and support internal teammates.
If the survey is really confidential, how does my input get added to my team’s results?
When you enter the survey from the link in your or sign on via SyscoSpeaks.com, Perceptyx uses key demographic information to connect your answers with your team. However, your individual responses will be completely confidential. Sysco is not able to see any individual’s answers linked to their name, and results are not shared for any group with fewer than 5 responses.
Why can’t I take this on paper?
We want to be able to act on your feedback as soon as possible. Conducting the surveys fully online greatly reduces the turn-around time for Perceptyx to analyze results.
(For hourly employees) If I take this at home on my mobile device, will I get paid for my time?
Yes, the survey should be taken during your work day.
Why can some associates take this on mobile devices and others cannot?
Associates without Sysco computers will be able to use any device to complete the survey (i.e., mobile device, kiosk, etc.) using their Network ID. All associates need to complete the survey during their work day.