1. IT Considerations for Implementation of eTemplates
Clinical Content & Reuse
December 2019

2. IT Subject Matter Expert Role in Implementation of eTemplates
When implementing the TransCelerate's eTemplates, a recommended best practice is to include a Business Systems Analyst role(s) on the core implementation team.  
The primary focus of this role will be to gain knowledge of the eTemplates and influence implementation.  
Ideally, this role would sit in the IT organization.
While there may not be a heavy IT “lift” with implementing the eTemplates, there does need to be a strong collaboration between the business and IT to ensure appropriate release management and support are in place.

3. IT Subject Matter Expert Role – Key Skillset
Knowledge of eTemplate capabilities
Knowledge of IT components and architecture of eTemplates to influence implementation 
Proficiency in the use of Microsoft Word
Familiarity with regulatory authoring, the use of templates, and knowledge of the inter- relationships of content between document types
Technical understanding of Extensible Markup Language (XML) and its role in digitizing content
Knowledge of authoring environments such as SharePoint, Documentum, Vault, etc.
Strong communication, interpersonal, teamwork, and self-management skills

4. IT Subject Matter Expert Role – Key Responsibilities
DURING IMPLEMENTATION
Engage business Power Users of eTemplates to align on template tasks, processes, training, and support requirements
Ensure implementation of eTemplates aligns with Sponsor architecture guidance
IT SME responsible for validating implementation
Partner with business Power Users of eTemplates to develop guidance documents
Create/maintain custom libraries
RELEASE MANAGEMENT
Monitor TransCelerate release roadmap for eTemplates
Plan and communicate upcoming releases for eTemplates to business and IT partners
Perform impact assessment of TransCelerate eTemplates releases
Facilitate release testing and implementation as well as deployment communications
SUPPORT
Manage IT support in resolving eTemplate issues; work with business Power Users of eTemplates to document issues, perform root cause analysis, and identify resolutions/workarounds
Submit, track, and report metrics for eTemplates
Maintain assets for eTemplates in a version controlled repository
MISCELLANEOUS
Gather and communicate feedback and future requests for eTemplate enhancements to TransCelerate
Participate in Sponsor change control/governance body for eTemplates

5. Thank you