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SingPost – Developing our eCommerce Logistics Network
CIECA & SBF 第13屆台星經濟聯席會議 2016 14 June 2016
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SingPost’s end-to-end eCommerce Logistics solutions
Agenda eCommerce Trend SingPost At A Glance SingPost’s end-to-end eCommerce Logistics solutions ANALYST WELCOME – Jason Lim Good evening. Welcome to SingPost’s results briefing for fourth quarter and full year FY2015/16. I am Jason from the Investor Relations team. With me today is Group CFO Mr Mervyn Lim. I’ll now hand over the session to Mervyn, who will bring you through the results. MEDIA WELCOME – Peter Heng Good evening. Welcome to SingPost’s results briefing for fourth quarter and full year FY2015/16. I am Peter from Corporate Communications. We also have with us Mr Woo Keng Leong, CEO Postal Services; Ms Goh Hui Ling, Deputy CEO International Mail; Dr Sascha Hower, Group COO and CEO Quantium Solutions; and Mr Pranay, SVP of eCommerce. The following presentation contains forward looking statements by the management of Singapore Post Limited (“SingPost”) relating to financial trends for future periods, compared to the results for previous periods. Some of the statements contained in this presentation that are not historical facts are statements of future expectations with respect to the financial conditions, results of operations and businesses, and related plans and objectives. Forward looking information is based on management's current views and assumptions including, but not limited to, prevailing economic and market conditions. These statements involve known and unknown risks and uncertainties that could cause actual results, performance or events to differ materially from those in the statements as originally made. Such statements are not, and should not be construed as a representation as to future performance of SingPost. In particular, such targets should not be regarded as a forecast or projection of future performance of SingPost. It should be noted that the actual performance of SingPost may vary significantly from such statements. “$” means Singapore dollars unless otherwise indicated.
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eCommerce Logistics – Tremendous Opportunity
全球包裹年增長率 全球EC增長 x 2 +2.3% Global eCommerce revenue USD 兆2 2013 2018 當中, 亞太市場所占比例3 28 37 1 Average annual growth as per IPC Global Postal industry report December 2013 2 3
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eCommerce is just beginning in Southeast Asia
Source: Lifting the Barriers to E-Commerce in ASEAN, AR Kearney, 2015
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Massive growth opportunities in Southeast Asia for eCommerce logistics
INDICATIVE eCommerce relevant parcel1 penetration by household 每年EC包裹 8x 4x ~40 parcels/household ~20 parcels/household ~5 parcels/household 4 7 2 Indonesia Malaysia Singapore Austria1 France Nether-lands1 Switzerland China (total)China (total) USA Germany UK China (tier 1)China (tier 1) 2 Southeast Asia (SEA) Mid-sized, mature markets Large-sized, mature markets 1 eCommerce relevant is defined as domestic B2C parcels, with speed typical for eCommerce shipments in the given country 2 Beijing and Shanghai Source: Research, various reports
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SingPost’s end-to-end eCommerce Logistics solutions
Agenda eCommerce Trend SingPost At A Glance SingPost’s end-to-end eCommerce Logistics solutions Divider We will now share some highlights of our eCommerce related revenues. The following presentation contains forward looking statements by the management of Singapore Post Limited (“SingPost”) relating to financial trends for future periods, compared to the results for previous periods. Some of the statements contained in this presentation that are not historical facts are statements of future expectations with respect to the financial conditions, results of operations and businesses, and related plans and objectives. Forward looking information is based on management's current views and assumptions including, but not limited to, prevailing economic and market conditions. These statements involve known and unknown risks and uncertainties that could cause actual results, performance or events to differ materially from those in the statements as originally made. Such statements are not, and should not be construed as a representation as to future performance of SingPost. In particular, such targets should not be regarded as a forecast or projection of future performance of SingPost. It should be noted that the actual performance of SingPost may vary significantly from such statements. “$” means Singapore dollars unless otherwise indicated.
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Singapore Post at a Glance
SingPost’s vision: to become a regional leader in eCommerce logistics and trusted communications. >150 年的經驗 S$35 億* 市值 2003 IPO 19 國的營運據點 S$11 億* 收入 >7,000 員工 International Postal and eCommerce Logistics Warehousing, Freight, Delivery, Mail Value Added Services Processed more than S$5 Billion* in Gross Merchandise Value Annually through its eCommerce Networks 50+ Fulfilment Centres Globally We are pushing ahead with the next phase of the Group’s transformation. With building blocks in place in key markets in Asia Pacific, we are now further accelerating our overseas expansion. This is in keeping with the Government’s encouragement of local companies to spread their wings overseas. Our key focus is to extend and strengthen the Group’s ecommerce logistics network in Asia Pacific, especially our warehousing and delivery capabilities. Our investments into the future will continue, with higher expenditure on resources and infrastructure. We are investing in building up talent in our workforce in Singapore and the region as the Group operates in the international arena. Infrastructure, such as the upcoming Regional eCommerce Logistics Hub, will be a vital springboard to regional markets and position us for further growth Building on its competencies, SingPost is pioneering a fully integrated low-cost ecommerce logistics model covering freight, customs and regulations management; warehousing and fulfilment capabilities; last mile delivery and returns; and ecommerce web services. For consumers and businesses, the emergence of a global marketplace means choice, convenience, mobility, speed, ease of use, 24/7. SingPost addresses these needs with digital and mobile solutions including mobile apps, SAM, and ScanMail. These omni-channel platforms offer customers a consistent and unified experience. SingPost is also investing over S$100 million to further innovation, productivity and customer service. These include a more efficient mail sorting system, new generation post offices integrated with 24/7 automated self-service lobbies, and higher-capacity three-wheeler scooters. *As at 31 March 2016
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SingPost’s end-to-end eCommerce Logistics solutions
Agenda eCommerce Trend SingPost At A Glance SingPost’s end-to-end eCommerce Logistics solutions Divider Next, we move into the segmental analysis. The following presentation contains forward looking statements by the management of Singapore Post Limited (“SingPost”) relating to financial trends for future periods, compared to the results for previous periods. Some of the statements contained in this presentation that are not historical facts are statements of future expectations with respect to the financial conditions, results of operations and businesses, and related plans and objectives. Forward looking information is based on management's current views and assumptions including, but not limited to, prevailing economic and market conditions. These statements involve known and unknown risks and uncertainties that could cause actual results, performance or events to differ materially from those in the statements as originally made. Such statements are not, and should not be construed as a representation as to future performance of SingPost. In particular, such targets should not be regarded as a forecast or projection of future performance of SingPost. It should be noted that the actual performance of SingPost may vary significantly from such statements. “$” means Singapore dollars unless otherwise indicated.
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The eCommerce Logistics value chain in our vision
Multi-tier postal and logistics player 多層次的郵政及物流業者 Classic postal player 傳統的郵政業者 海空運服務 EC 網店管理 倉儲管理 EC 科技軟體 遞送寄逆物流 區域客服 Focus on letter delivery Dense network reaching each and everybody in Singapore End-to-end eCommerce logistics offering Vision: Regional leader in eCommerce logistics and trusted communications
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Continue to build our regional and international network
UK USA Netherlands Partners Australia New Zealand
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eCommerce Web Services - SP Commerce
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SP Commerce
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Recognised Full Service eCommerce Enabler in Asia Pacific
eCommerce Supply Chain provider in Asia Pacific Own technology IP enables scalable growth
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Calvin Klein B2C Online Store
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SingPost Regional eCommerce Logistics Hub
Singapore Parcels SingPost Regional eCommerce Logistics Hub Fully operational in second half of 2016 Installation of automation is underway
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International Deliveries – Parcel Forwarding
Our Parcel Forwarding network connects Asia Pacific to major eCommerce markets globally Brazil* USA Canada Japan China Indonesia Australia Singapore Malaysia Thailand Philippines South Korea Taiwan 利用我們的郵政背景, 我們提供給我們的客戶 獨特的跨境遞送方案 “郵政 & 空快”
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Last Mile Delivery 在主要市場開發營運自己宅配團隊, 例如 CouriersPlease in Australia
Singapore Malaysia Australia Vietnam Thailand Philippines India* 在主要市場開發營運自己宅配團隊, 例如 CouriersPlease in Australia QS network in Philippines, Thailand SP Parcels in Singapore 通過合作夥伴及合資公司, 例如 Morning Express in Hong Kong GD Express in Malaysia ITL and Dash Logistics in Vietnam Other partners Leading provider for courier service in Singapore and international delivery with more than 200 destinations across the globe Australia’s leading metropolitan express parcel delivery service provider with over 550 franchises nationwide Malaysia’s express delivery service for both domestic and international markets operating on a network of 136 stations throughout East and West Malaysia Premier regional solutions provider for integrated Logistics, Freight and transports management and Aviation Services covering Vietnam and Indochina region Provides specialized innovative long haul delivery and integrated logistics solution in Vietnam and the region
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Fully Integrated Booking and Tracking
Singapore Parcels Our ezysuite Systems – Fully Integrated Booking and Tracking BACKUP Online shipment preparation and booking with ezy2ship Couriers accept and deliver parcels using ezymobile Electronic Proof of Delivery for home deliveries or use “air unlock” for POPStation Seamless deliveries to home or POPStation
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Customer Example IRONMAN – End-to-end solution offered by SP eCommerce & Quantium Solutions SP eCommerce 管理 IRONMAN 的網站運作 澳洲冠庭提供揀包服務 CouriersPlease 提供覆蓋全澳洲的宅配服務 CouriersPlease 也提供IRONMAN的逆物流服務 Hubbed & POPStations 提供宅配以外的配送選擇 Quantium Group
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Thank you
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