1. SingPost – Developing our eCommerce Logistics Network
CIECA & SBF
第13屆台星經濟聯席會議 2016
14 June 2016

2. SingPost’s end-to-end eCommerce Logistics solutions
Agenda
eCommerce Trend
SingPost At A Glance
SingPost’s end-to-end eCommerce Logistics solutions
ANALYST WELCOME – Jason Lim
Good evening. Welcome to SingPost’s results briefing for fourth quarter and full year FY2015/16.
I am Jason from the Investor Relations team.
With me today is Group CFO Mr Mervyn Lim.
I’ll now hand over the session to Mervyn, who will bring you through the results.
MEDIA WELCOME – Peter Heng
Good evening. Welcome to SingPost’s results briefing for fourth quarter and full year FY2015/16.
I am Peter from Corporate Communications.
We also have with us Mr Woo Keng Leong, CEO Postal Services; Ms Goh Hui Ling, Deputy CEO International Mail; Dr Sascha Hower, Group COO and CEO Quantium Solutions; and Mr Pranay, SVP of eCommerce.
The following presentation contains forward looking statements by the management of Singapore Post Limited (“SingPost”) relating to financial trends for future periods, compared to the results for previous periods.
Some of the statements contained in this presentation that are not historical facts are statements of future expectations with respect to the financial conditions, results of operations and businesses, and related plans and objectives. Forward looking information is based on management's current views and assumptions including, but not limited to, prevailing economic and market conditions. These statements involve known and unknown risks and uncertainties that could cause actual results, performance or events to differ materially from those in the statements as originally made. Such statements are not, and should not be construed as a representation as to future performance of SingPost. In particular, such targets should not be regarded as a forecast or projection of future performance of SingPost. It should be noted that the actual performance of SingPost may vary significantly from such statements.
“$” means Singapore dollars unless otherwise indicated.

3. eCommerce Logistics – Tremendous Opportunity
全球包裹年增長率
全球EC增長
x 2
+2.3%
Global eCommerce revenue USD 兆2
2013
2018
當中, 亞太市場所占比例3 28 37
1 Average annual growth as per IPC Global Postal industry report December 2013 2 3

4. eCommerce is just beginning in Southeast Asia
Source: Lifting the Barriers to E-Commerce in ASEAN, AR Kearney, 2015

5. Massive growth opportunities in Southeast Asia for eCommerce logistics
INDICATIVE
eCommerce relevant parcel1 penetration by household
每年EC包裹 8x 4x
~40 parcels/household
~20 parcels/household
~5 parcels/household 4 7 2
Indonesia
Malaysia
Singapore
Austria1
France
Nether-lands1
Switzerland
China (total)China (total)
USA
Germany UK
China (tier 1)China (tier 1) 2
Southeast Asia (SEA)
Mid-sized, mature markets
Large-sized, mature markets
1 eCommerce relevant is defined as domestic B2C parcels, with speed typical for eCommerce shipments in the given country
2 Beijing and Shanghai
Source: Research, various reports

6. SingPost’s end-to-end eCommerce Logistics solutions
Agenda
eCommerce Trend
SingPost At A Glance
SingPost’s end-to-end eCommerce Logistics solutions
Divider
We will now share some highlights of our eCommerce related revenues.
The following presentation contains forward looking statements by the management of Singapore Post Limited (“SingPost”) relating to financial trends for future periods, compared to the results for previous periods.
Some of the statements contained in this presentation that are not historical facts are statements of future expectations with respect to the financial conditions, results of operations and businesses, and related plans and objectives. Forward looking information is based on management's current views and assumptions including, but not limited to, prevailing economic and market conditions. These statements involve known and unknown risks and uncertainties that could cause actual results, performance or events to differ materially from those in the statements as originally made. Such statements are not, and should not be construed as a representation as to future performance of SingPost. In particular, such targets should not be regarded as a forecast or projection of future performance of SingPost. It should be noted that the actual performance of SingPost may vary significantly from such statements.
“$” means Singapore dollars unless otherwise indicated.

7. Singapore Post at a Glance
SingPost’s vision: to become a regional leader in eCommerce logistics and trusted communications.
>150
年的經驗
S$35 億* 市值
2003
IPO 19
國的營運據點
S$11 億* 收入
>7,000 員工
International Postal and eCommerce Logistics Warehousing, Freight, Delivery, Mail Value Added Services
Processed more than S$5 Billion* in Gross Merchandise Value Annually through its eCommerce Networks
50+ Fulfilment Centres Globally
We are pushing ahead with the next phase of the Group’s transformation. With building blocks in place in key markets in Asia Pacific, we are now further accelerating our overseas expansion. This is in keeping with the Government’s encouragement of local companies to spread their wings overseas.
Our key focus is to extend and strengthen the Group’s ecommerce logistics network in Asia Pacific, especially our warehousing and delivery capabilities. Our investments into the future will continue, with higher expenditure on resources and infrastructure. We are investing in building up talent in our workforce in Singapore and the region as the Group operates in the international arena.
Infrastructure, such as the upcoming Regional eCommerce Logistics Hub, will be a vital springboard to regional markets and position us for further growth
Building on its competencies, SingPost is pioneering a fully integrated low-cost ecommerce logistics model covering freight, customs and regulations management; warehousing and fulfilment capabilities; last mile delivery and returns; and ecommerce web services.
For consumers and businesses, the emergence of a global marketplace means choice, convenience, mobility, speed, ease of use, 24/7.
SingPost addresses these needs with digital and mobile solutions including mobile apps, SAM, and ScanMail. These omni-channel platforms offer customers a consistent and unified experience.
SingPost is also investing over S$100 million to further innovation, productivity and customer service. These include a more efficient mail sorting system, new generation post offices integrated with 24/7 automated self-service lobbies, and higher-capacity three-wheeler scooters.
*As at 31 March 2016

8. SingPost’s end-to-end eCommerce Logistics solutions
Agenda
eCommerce Trend
SingPost At A Glance
SingPost’s end-to-end eCommerce Logistics solutions
Divider
Next, we move into the segmental analysis.
The following presentation contains forward looking statements by the management of Singapore Post Limited (“SingPost”) relating to financial trends for future periods, compared to the results for previous periods.
Some of the statements contained in this presentation that are not historical facts are statements of future expectations with respect to the financial conditions, results of operations and businesses, and related plans and objectives. Forward looking information is based on management's current views and assumptions including, but not limited to, prevailing economic and market conditions. These statements involve known and unknown risks and uncertainties that could cause actual results, performance or events to differ materially from those in the statements as originally made. Such statements are not, and should not be construed as a representation as to future performance of SingPost. In particular, such targets should not be regarded as a forecast or projection of future performance of SingPost. It should be noted that the actual performance of SingPost may vary significantly from such statements.
“$” means Singapore dollars unless otherwise indicated.

9. The eCommerce Logistics value chain in our vision
Multi-tier postal and logistics player
多層次的郵政及物流業者
Classic postal player
傳統的郵政業者
海空運服務
EC 網店管理
倉儲管理
EC 科技軟體
遞送寄逆物流
區域客服
Focus on letter delivery
Dense network reaching each and everybody in Singapore
End-to-end eCommerce logistics offering
Vision: Regional leader in eCommerce logistics and trusted communications

10. Continue to build our regional and international networkUK
USA
Netherlands
Partners
Australia
New Zealand

11. eCommerce Web Services - SP Commerce

12. SP Commerce

13. Recognised Full Service eCommerce Enabler in Asia Pacific
eCommerce Supply Chain provider in Asia Pacific
Own technology IP enables scalable growth

14. Calvin Klein B2C Online Store

15. SingPost Regional eCommerce Logistics Hub
Singapore Parcels
SingPost Regional eCommerce Logistics Hub
Fully operational in second half of 2016
Installation of automation is underway

16. International Deliveries – Parcel Forwarding
Our Parcel Forwarding network connects Asia Pacific to major eCommerce markets globally
Brazil*
USA
Canada
Japan
China
Indonesia
Australia
Singapore
Malaysia
Thailand
Philippines
South Korea
Taiwan
利用我們的郵政背景, 我們提供給我們的客戶
獨特的跨境遞送方案 “郵政 & 空快”

17. Last Mile Delivery 在主要市場開發營運自己宅配團隊, 例如 CouriersPlease in Australia
Singapore
Malaysia
Australia
Vietnam
Thailand
Philippines
India*
在主要市場開發營運自己宅配團隊, 例如
CouriersPlease in Australia
QS network in Philippines, Thailand
SP Parcels in Singapore
通過合作夥伴及合資公司, 例如
Morning Express in Hong Kong
GD Express in Malaysia
ITL and Dash Logistics in Vietnam
Other partners
Leading provider for courier service in Singapore and international delivery with more than 200 destinations across the globe
Australia’s leading metropolitan express parcel delivery service provider with over 550 franchises nationwide
Malaysia’s express delivery service for both domestic and international markets operating on a network of 136 stations throughout East and West Malaysia
Premier regional solutions provider for integrated Logistics, Freight and transports management and Aviation Services covering Vietnam and Indochina region
Provides specialized innovative long haul delivery and integrated logistics solution in Vietnam and the region

18. Fully Integrated Booking and Tracking
Singapore Parcels
Our ezysuite Systems –
Fully Integrated Booking and Tracking
BACKUP
Online shipment preparation and booking with ezy2ship
Couriers accept and deliver parcels using ezymobile
Electronic Proof of Delivery for home deliveries or use “air unlock” for POPStation
Seamless deliveries to home or POPStation

19. Customer Example
IRONMAN – End-to-end solution offered by SP eCommerce & Quantium Solutions
SP eCommerce 管理 IRONMAN 的網站運作
澳洲冠庭提供揀包服務
CouriersPlease 提供覆蓋全澳洲的宅配服務
CouriersPlease 也提供IRONMAN的逆物流服務
Hubbed & POPStations
提供宅配以外的配送選擇
Quantium Group

20. Thank you