Presentation is loading. Please wait.

Presentation is loading. Please wait.

Common Technical Issues & Resolutions

Similar presentations


Presentation on theme: "Common Technical Issues & Resolutions"— Presentation transcript:

1 Common Technical Issues & Resolutions
OKCL

2 framework cycle Solar worm Biz-client OPEN ERA ERA Explorer OES Backup
Solar is a web portal which is used for center details information Solar worm Biz-client OPEN ERA ERA Explorer OES Backup Use for learning and exam backup through ERA and OES (very important ) Worm is a software use for sever & client machine upload to solar OES conduct The Exam for and e-test , Mock Test, OS-CIT final exam , Bed and D.El.Ed Use for admission purpose of OS-CIT course ERA explorer is a specific ERA browser for OS-CIT course study eLearning Revolution for All ( used for leaner for learning OS-CIT course

3 Solar Content Table Process
Add Bank details in solar Steps: Solar login/Network Partner/Operation/Reg Bank Account Details ( 3 accounts can be added in solar ) Select network then click on operation Click on Register Bank Click on disable Fill up bank details then Click on submit Fill up bank details then Click on submit

4 Payment process and generate mandate in solar
Select finance button then click on Payment Select NEFT/RTGS check box Put the NEFT deposit Bank amount then click on proceed to payment

5 Select mode of payment online or offline
Click on generate Mandate

6 Amount transfer to solar E- wallet
If mandate was already created wait for 24 hours after deposit then click on confirm transaction next transfer to e- wallet

7 Overview Solar Web portal and learner add, delete , list , edit

8

9 OS-CIT Re – Exam application and payment process in Solar
Click on Re-exam application then select exam event and add leaner Click re- exam fee payment then select leaner and confirm

10 Worm issue Solution Problem Invalid IP address at worm client
Both server and client Window firewall off Antivirus firewall off check network connection

11 MAC address not found at worm server
Install LAN/ Ethernet Driver Enable LAN Adapter

12 Solar Technical issue Solution Problem
Showing negative (–) intake in solar Upload server and client machine in solar submit server and client machine in solar wait for approval of server and client machine in solar

13 ERA Installation Error
Problem Solution Install required minimum 1 Gb free memory error Update to 4GB RAM Showing This Error

14 ERA Activation Error Solution Problem Showing This Issue
An error occurred while collection PC in formation This machine upload to solar and submit Showing This Issue

15 Microsoft .NET is required to installed and updates
Kindly install .NET 4.0 to above

16 Learner validity Expired to ERA candidate login
solar login then select course and batch after submit click on send to OPEN ERA. After that a popup will come with learner sent successfully to OPENERA Go to ERA LF Login & download course with learner data then again and Start Learning

17 OES Technical Issue Problem Solution
Security certificate error with OES Install OES fix and Refresh Browser

18 Connection with the local server could not be established
Turn off Windows Firewall and antivirus firewall then put the computer name Check both server and client network connection For Example

19 OES Database connection Error
GO to run Then Type services. MSc OES Database connection Error My SQL /OKCL OES service is started Showing This Error

20 OES data not upload Go to Task Manager and Processes then select java running all file End Task then again OES admin login upload to data OES data uploading Error

21 How to Download ERA Explorer .Exe
For downloading the ERA Explorer Setup , please click on the below link .

22 New ERA activation issue
Showing This Error (THIS COMPUTER DETAILS ARE NOT AVAILABLE/APPROVED THROUGH SOLAR) New ERA activation issue Local Server Machine Upload To Solar Through Worm Software And Submit, Wait Some Time To Approved This Machine then activation ERA Don’t Change Any Peripheral Component In Server Machine For Ex –RAM/HDD/MB/LAN/ Before running ERA server(console)don’t Connect any peripheral component

23 Center Activation File Not Available
SHOWING THIS ERROR Center Activation File Not Available Local Server Machine Upload To Solar Through Worm Software And Submit, Wait Some Time To Approved This Machine Then Activation ERA At least/Minimum One Learner Should Be Taken Admission/Confirmed

24 Alcreadiness.mkcl.org

25 OS-CIT Tools and software Download link
MS office 64 bit – MS access data base engine – MKCL updater 4.3 link – MY SQL Repair tools – TAC path file link – ERA Explorer link – ERA framework link –

26 Thank you


Download ppt "Common Technical Issues & Resolutions"

Similar presentations


Ads by Google