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Characteristics Of An Effective Negotiator
He should be a good learner and observer. Should know the body language of the people at the negotiation process. Should be open and flexible and yet firm. Exercise great patience, coolness and maturity. Should possess leadership qualities.
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Should control emotions and not show his weaknesses.
Should bargain from the position of strength. Should know and anticipate the pros and cons of his each move and its repercussions. Should know how to create the momentum for the negotiations and must know when to exit and where to exit by closing the talks successfully.
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Should build trust and confidence.
Should be confident and optimist. Should have clear cut goals and objectives. If necessary, he should provide a face saving formula for his counter party. Should be able to grasp the situation from many dimensions. Should know human psychology and face reading
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Should not be a doubting Thomas.
Should plan and prepare thoroughly with relevant data and information to avoid blank mind in the process. Should radiate energy and enthusiasm and must be in a position to empathize with his opponents. Should be a patient listener.
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Principles of negotiation
4 key principles for integrative win win negotiations 1. Separate the people from the problem 2. Focus on interests, not positions (overcome ego issues) 3. invent options for mutual gain 4. insist on using objective criteria (market value, law, expert opinion etc)
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Negotiation tactics Negotiator on giving side:
The well the dry : no more concessions Play the devil’s advocate: bad things that can happen if we do what you Sy Divide and conquer Stall for time Trail balloon : release your decision through a reliable source to test reaction. Surprises : never be predictable. Limited authority: “ I need to check with my boss”. Slicing Split the difference : Agree on a half way point. Take it or leave it.
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Negotiator on the receiving side
Big pot: Leave yourself a lot of room to negotiate. Big fish Bluff Padding: Make unimportant things essential, then concede them. Brooklyn Optician: Negotiate each item. Russian Front: 2 alternatives, 1 intimidating. Nibbling: constant adding of small requirements. Deadline Delays: Buying time Walk-out Shotgun: refusal to continue Red herring: Leave a false trail See you in court Quivering Quill: Ask for concession just before signing
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Skills of negotiator Good oral communication skills Patience
Tough but flexible Diplomatic Sensitive. Bargainer Strong mind Strategic
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