1. National Background Check Project CLOSEOUT
October 23rd, 2014
Scot Moye, Project Manager
Gilbert Mendoza, Program Manager, CCHSP program
Terry Reusser, DOH Chief Information Officer

2. Project Background
Project foundation is the Caregivers Criminal History Screening Program (CCHSP) statute of 1998
Requires all caregivers to undergo a nationwide criminal history screening to ensure to the highest degree possible the prevention of abuse, neglect or financial exploitation of care recipients
Since the CCHSP inception, applications have increased 10X 5,000 in State FY 2012
PLUS Important advancements in technologies
NM DOH was awarded a competitive Federal grant by CMS (Centers for Medicare & Medicaid Services)
Federal funding totaling $1.5 million comes from FY National Background Check Program grant (NBCP)
State matching funds of $500,000
Project Foundation
New Mexico has been a national leader in CCHSP
Selected by the Centers for Medicare & Medicaid Services (CMS) as one of only seven states to participate in the Pilot Program completed in 2006.
Since the inception
Resource demands have been high on providers, DOH and DPS to keep up with the pace and maintain the accuracy of screening.
Improvements in technologies for scanning and reporting, as well as training and compliance processes are pivotal to ensuring continued protection of care recipients.

3. Project Highlights Project Phase Certification Request: Close Out
Funds requested for this certification: $0
Project Start Date: January 1, 2011
Project End Date: October 31, 2014
Total IT Project Value: $2. million (federal & state)
Total Expended to date: $1,592,400.

4. Project Overview Business Objectives N U M B E R D S C I P T O1
DOH Strategic Plan FY12 identifies
several
Health System Objectives
which are
directly and positively impacted by impr
ovements in criminal history screening.
Objective s:
Eliminate abuse, neglect or exploitation of seniors and vulnerable adults
Enhance the effectiveness of required periodic compliance reviews of
state licensed entities
Optimize technology and its use to imp
rove health outcomes 2
Increase t
he speed and accuracy of information flow
for background screening
with improved
fingerprint
scanning and rapback technology
providing enhanced
and timely
inter -
agency communication. 3
ncrease
the number of searchable r
egistries
providing a one
stop repository for
care providers to ascertain employment suitability. 4
Build
tools and
supporting
processes to
improve provider
audits,
compliance
and
administrative management of the CCHSP program.

5. Project Activities – Complete
Achieved Technical Objectives
TO1: Replace the existing CCHSP administration system with up-to-date applicant and employee tracking capabilities. COMPLETED.
TO2: Replace the existing Consolidated Online Registry (COR) system expanding the number of searchable registries. COMPLETED.
TO3: Replace the existing hard-copy fingerprint card process with LiveScan technology improving accuracy and business process time. COMPLETED.
TO4: Introduce the capability to receive Rapback notifications tracking against an employment database hosting demographics of applicants who have been recently hired or long-term existing employees. “Rapback” will notify DOH through DPS that new criminal history exists for employees previously cleared for employment without performing a formal background screening check.
COMPLETED.
TO5: Ensure that systems highlighted in Technical Objectives 1-4 are tightly integrated not only for securely storing and exchanging criminal history information but also for coordinating the full life-cycle of caregiver management including provider, applicant, employee and state and federal agencies.

6. Quality Achieved
Metric
Description
 Status
QM1
Increase the speed and accuracy of information flow for background fingerprint screening providing enhanced and timely inter-agency communication.
Achieved
QM2
Increase the number of searchable registries providing a one-stop repository for care providers to ascertain employment suitability.
QM3
Build tools and supporting processes to enable improvement of provider audits and compliance.
QM4
Implementation vendor and end-user testing is successful by developing a test plan and test scripts.
QM5
Independent verification and validation will review project periodically reporting on progress, issues and management.
QM6
Requirements are documented and tracked throughout the project to be certain they are met.
QM7
Ensure CJIS Compliance
“Prior to CCHSP 2.0 the fastest average turnaround time was 6.5 weeks. With the new system we are completing 90% of our screenings under 5 days.”

7. Project Activities – Complete
Lessons Learned
Projects of this duration and magnitude require continuity of project personnel
4 PMs, 2 App Support Dev
QA UAT resources were repeatedly sidelined due to contract issues
Project relied upon Multi Agency/Multi-Vendor with differing strategic objectives challenges
NM DOH, NMDPS worked together well
Cogent, Innovative Architects, CMMS
Morpho AFIS
Quality Test and UAT was not formalized, Testing was not built on Business or Technical requirements.
MORPHO AFIS – No Test environment present. All Integration testing required manual load across AFIS. No true integration testing until deployed.
Funding challenges - Cost encumbrances, Assigned funding streams not readily identified requiring substantial review and rework by DOH DHI Finance team

8. Questions?