1. Satisfaction Survey Report

2. Overall Satisfaction by Type of Contact2

3. Between Edgecombe-Martin County EMC and the Quarterly Benchmark3

4. Satisfaction with Various Service Providers4

5. Between Edgecombe-Martin County EMC and the Quarterly Benchmark5

6. Performance of Service Activities6

7. Between Edgecombe-Martin County EMC and the Quarterly Benchmark7

8. Comparison of Importance and Performance
Quadrant Analysis:
Comparison of Importance and Performance
By Service Activities 8

9. Performance vs. Importance9

10. Gap Table 1 10

11. 1st Call Resolution 14

12. Edgecombe-Martin County EMC compared to the Benchmark15

13. Overall Satisfaction by Age16

14. Edgecombe-Martin County EMC compared to the Benchmark17

15. Overall Satisfaction by Tenure18

16. Edgecombe-Martin County EMC compared to the Benchmark19

17. Overall Satisfaction by Bill Size20

18. Edgecombe-Martin County EMC compared to the Benchmark21

19. Overall Satisfaction by Gender22

20. Edgecombe-Martin County EMC compared to the Benchmark23

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39. Member Identity Between Edgecombe-Martin County EMC County EMC and Quarterly Benchmark50

40. Overall Average Satisfaction by Member Identity49

41. Edgecombe-Martin County EMC compared to the Benchmark46

42. Comparison of Overall Member Engagement Index Between Edgecombe-Martin County EMC County EMC and the Quarterly Benchmark 48

43. 45

44. Between Edgecombe-Martin County EMC and the Quarterly Benchmark47