1. Vendor Management Overview
Facilities Management Meeting

2. Vendor Sponsor Responsibilities
Daily Hotlist Management
Assist FM’s with Reoccurring Issues, Contractual Concerns and SCE Badging Process
PO Expiration Tracking
Assist with RFP

3. Why Vendor Management?
Vendor management allows you to build a relationship with your suppliers and service providers that will strengthen both businesses. Vendor management is not negotiating the lowest price possible. Vendor management is constantly working with your vendors to come to agreements that will mutually benefit both companies.

4. Goals of an Vendor Management Process
Ensure agreed upon service levels are being met or advancing in the right direction, including our KPI.
Ensure pricing agreed upon are being met.
Ensure contractual obligations are being met by both parties.
Seek to leverage value-adds from the vendor that will increase efficiencies to the organization.
Keep internal stakeholders apprised of issues, opportunities and successes.
Work to lower costs; including inventory investment, unit pricing and other expenses related to procurement of goods.

5. How to Achieve the Goals
Communication - meet with vendors on a regular basis to access progress and track results. Set Expectations.
Verify invoices against contractual pricing and track audit results.
Track key contractual obligations and ensure stakeholders are aware of milestones (KPI). Stay involved.
Work closely with vendors to create value adds that supports your organization and in turn increases the profile of the vendor for future opportunities

6. How to Achieve the Goals
Document results related to vendors and share status with all stakeholders on a quarterly basis.
Understand the abilities of the vendor to support vendor managed inventory and obtain written commitments to hold stock exclusive to your companies needs.
Understand the vendor’s process to help streamline and reduce wasted efforts to drive their costs down and in turn reduce the unit cost to your organization; note this will require a more mature relationship with your vendor that must be built over time and with trust.
Allow key vendors to help you strategize

7. Results of Vendor Management
The time, money and energy used to nurture a positive vendor relationship may not be measured directly against the company's bottom line.  However, a well managed vendor relationship will result in increased customer satisfaction, reduced costs, better quality, and better service from the vendor.  When and if problems arise, rest assured that a well managed vendor will be quick to remedy the situation.

8. Lessons Learned
FM’s must participate in Vendor Meetings in person or conference call
Vendor will only be marked as “NI” if FM has made a valued effort to correct the issue with the vendors supervision
Vendor will receive final scorecard after comments and action items have been documented, including final score