Housing Navigator Training

Housing Navigator Training
Nashville-Davidson County Metro Homeless Impact Division

Agenda Housing Crisis Resolution System Housing Triage Tool
Coordinated Entry Housing Triage Tool VI-SPDAT F-VI-SPDAT TAY-VI-SPDAT Connection to Housing Resources

Housing Crisis Resolution System

Housing Interv. Temporary Placement System Entry

System Entry Coordinated Entry (CE) Diversion
Housing Crisis Resolution System Housing Interv. Temporary Placement System Entry Coordinated Entry (CE) Diversion

Temporary Placement Housing Crisis Resolution System Housing Interv. Temporary Placement System Entry Temp. Shelter Diversion

Housing Interventions
Housing Crisis Resolution System Temporary Placement System Entry Housing Interv. RRH PSH Others

Coordinated Entry (CE) is a…
PROCESS

Coordinated Entry Is Not…
A Magic Wand…

Coordinated Entry Components
Access Assessment Prioritization Referral

CE Components in Nashville
Access Physical Locations Outreach CE Coordinators

Assessment CE Entry Assessment VI-SPDAT

Prioritization VI-SPDAT Score Length of Time Homeless

Referral Family Rapid Rehousing Family Shelter Urban Housing Solutions IPV/DV CE/Rapid Rehousing Youth and Young Adult Diversion Youth and Young Adult Rapid Rehousing Section 8/Shelter Plus Care MTA Annual Bus Cards How’s Nash Move-In Assistance Critical Time Intervention CM Post Housing

Any Questions ? ? ? ? ? ?

VI-SPDAT F-VI-SPDAT TAY-VI-SPDAT
Housing Triage Tool VI-SPDAT F-VI-SPDAT TAY-VI-SPDAT

Developed by OrgCode and Community Solutions
What is the VI-SPDAT Vulnerability Index-Service Prioritization Decision Assistance Tool Developed by OrgCode and Community Solutions Triage Tool

Why Conduct a VI-SPDAT? Assist in identifying the most appropriate resources for those experiencing a housing crisis Prioritizes Housing for those who are most vulnerable Assist in identifying the level of support services that may be needed post-housing. Helps determine a person’s acuity level and their level of vulnerability in regards to their homelessness situation.

Who Receives a VI-SPDAT
Person experiencing literal homelessness (street, shelter, place not meant for human habitation). Identified HOUSING as a goal or a want

Which Version Do I Use VI-SPDAT F-VI-SPDAT TAY-VI-SPDAT
Individual, Veteran, Adult Couple, Family of Adults F-VI-SPDAT Family with minor children in their care Can include a new mother in her 3rd trimester This includes young parents ages 18-24 TAY-VI-SPDAT Individual Young Adult years of age **Remember they must be literally homeless and wanting to work towards housing.

Continued: Which Version Do I Use
F-VI-SPDAT Are there minor children in the household’s care or is mom in her third trimester? Yes No TAY-VI-SPDAT Is the Head of Household between the ages of 18-24? Yes No VI-SPDAT

Some Pointers To Conducting the VI-SPDAT
Introduction Consent Everything is SELF-REPORT Clients have the right to refuse to answer any or all of the questions Questions to be read how they are written. Yes or No Responses Give time frames when needed Be mindful of non-verbal cues Once entered into HMIS, it will score automatically

Differences with the F-VI-SPDAT
Questions are about the “family unit” Questions change to “anyone in the household”

Differences with the TAY-VI-SPDAT
Questions become youth specific Questions are youth specific Questions are youth specific

When Can I Re-Complete a VI-SPDAT?
You will only need to re-complete a VI-SPDAT IF: A person was exited from Coordinated Entry in HMIS due to being housing or inactive AND are re-entering the system because they are LITERALLY HOMELESS and want to work towards housing.

VI-SPDAT Quiz The quiz is anonymous to help improve our training. You will have 5 minutes to complete the quiz.

Any Questions ? ? ? ? ? ?

Connection to Housing Resources

Current Housing Resources
MTA Annual Connector Cards How’s Nashville Financial Assistance How’s Nashville Section 8 Vouchers Urban Housing Solutions (SRO) IPV/DV CE and Rapid Rehousing Youth and Young Adult Diversion Youth and Young Adult Rapid Rehousing The Next Door: Freedom Recovery Community (FRC) Family Rapid Rehousing Critical Time Intervention (CTI) Case Management

MTA Annual Connector Cards
The Metro Homeless Impact Division in partnership with MTA was able to secure 500 Annual Bus Passes for adult persons who are experiencing literal homelessness and are identified as chronically homeless or at risk of becoming chronically homeless.

At Risk or Chronically Homeless Adult (18+) Have an open CE Entry in HMIS Upload Code of Conduct and Photo in HMIS Complete MTA Annual Bus Pass Request

At Risk of Chronic 5 Months Literal Homelessness Self-Reported Disabling Condition Chronic 12+ Months Literal Homelessness

Documented Progress towards housing Case Notes every two weeks in HMIS Housed within the year, client retains their card but has to have ongoing CM No Documented Progress Card will be deactivated Card can be re-issued if this changes. Missing Card? Lost, Misplaced, or Stolen contact MHID to deactivate card Submit a new replacement card request After 1st replacement, discretion for more replacements made by MHID Please contact Joseph Parker with any questions

How’s Nashville Financial Assistance
How’s Nashville is able to provide up to $ (one-time only) per household for move-in related expenses such as: Security Deposit First Month’s Rent NES/Utility Deposit Other items considered for move-in assistance. Please contact Sally Lott at

Literally Homeless Have an open CE Entry and VI-SPDAT in HMIS Approved for a Permanent Housing unit Complete Financial Assist. Request Form on Weebly

MHID will Evaluate and Process Payments take about 2 weeks Payments are made directly to the landlord, utility co., etc. Please contact Sally Lott with any questions

EXPECTATIONS DO NOT make any promises to your clients or the landlords Client MUST be signing a lease (request has to be submitted prior to the lease signing) MHID does not pay for monthly hotels

How’s Nashville Section 8 Vouchers
Collaboration made between the Metro Homeless Impact Division and MDHA to provide 18 vouchers a month for person(s) experiencing LITERAL homelessness.

Literally Homeless Have an open CE Entry and VI-SPDAT in HMIS Complete Application and upload in HMIS with supporting documents

Section 8 Application 20 Pages Anything reported must have proof Mainstream Voucher Supporting Documents (not inclusive) Front and Back State ID – All Adults Front and Back SSC – All Members Birth Certificates – All Members Proof of Income (see checklist) Proof of Non-Cash Benefits Upload into HMIS Recommendations: Do NOT fill out application until you have all documents. Application expires after 90 days HN should fill out application with client.

Upload in HMIS Nashville CES MHID will review/provide edits/refer to MDHA MDHA will review and provide updates on Google Doc Briefing Dates will be ed to each Navigator when the client is scheduled

Urban Housing Solutions (UHS)
A collaboration with UHS and the Metro Homeless Impact Division. Vacant Single Room Occupancy (SRO), The applicant still has to meet UHS eligibility.

Single Room Occupancy Units (SRO) Single Adults (1 person per unit)

UHS Application SRO JOH SHP Supporting Documents (not inclusive) Front and Back State ID – All Adults Front and Back SSC – All Members Birth Certificates – All Members Proof of Income (see checklist) Proof of Non-Cash Benefits Upload into HMIS

Upload in HMIS Nashville CES MHID will review/provide edits/add to waiting list Once a vacancy arises an will be sent to UHS and the HN UHS will do a background check and schedule an interview Client will be drug screened at the interview After the referral is made, UHS will continue the communication.

IPV/DV Coordinated Entry & RRH
Mary Parrish Center was awarded grants for clients who have or are experiencing Interpersonal/Domestic Violence. One grant is to implement a parallel CE process for IPV/DV survivors and the other two are for Rapidly Rehousing those clients with these experiences.

What is Interpersonal Violence?
Interpersonal Violence Definition (IPV): is the intentional use of physical force or power, threatened or actual, against a person or group that results in or has a high likelihood of resulting in injury, death, psychological harm, maldevelopment, or deprivation. IPV can be committed by a person who is or has been in a romantic relationship, spouse or partner, family member, cohabitant, or household member including a roommate. Borrowed from Appalachian State University.

DV CE vs. General CE More considerations will be made regarding confidentiality and safety regarding the interpersonal violence they have or are currently experiencing Clients who go through DV CE WILL NOT be entered into General CE via HMIS.

DV CE will have the same 4 components of Coordinated Entry
DV CE vs. General CE DV CE will have the same 4 components of Coordinated Entry Access Assessment Prioritization Referral

DV CE Access If “no” to question 1 and “yes” to question 2 and 3; a referral can be made to Do you feel safe in your current living situation? Is there currently a person such as an intimate partner, a family member, a dating or sexual partner, a roommate in your life making you feel unsafe? Has the experience occurred within the last year?

DV Assessment A DV CE Assessment Tool that emphasizes the unique risks faces by survivors has been created through a partnership with Mary Parrish Center, YWCA, Morning Star, The Family Safety Center, and Metro Homeless Impact Division.

DV Assessment Client will be added to DV BNL and their DV Unique ID will be added to the General CE BNL Will be referred for DV Resources Will also be referred for General CE Resources The client will receive a score from the assessment Up to 18 for Individuals Up to 24 for Families Mary Parrish Staff will receive referral They will complete the assessment

DV Assessment Score Break Down Prioritization
0-3 Light Touch Case Management 4-8 Rapid Rehousing 9+ PSH/DV Transitional Housing

DV Referral MTA Annual Connector Cards
Clients who go through DV CE will have access to DV RRH and all the other resources through General CE. DV Rapid Rehousing DV Transitional Housing MTA Annual Connector Cards How’s Nashville Financial Assistance How’s Nashville Section 8 Vouchers Urban Housing Solutions (SRO) IPV/DV CE and Rapid Rehousing Youth and Young Adult Diversion Youth and Young Adult Rapid Rehousing The Next Door: Freedom Recovery Community (FRC) Family Rapid Rehousing Critical Time Intervention (CTI) Case Management

Youth and Young Adult Diversion
Through the Youth Homelessness Demonstration Program (YHDP), Oasis was awarded with a grant to provide YYA 24 years of age and younger with Diversion Assistance.

YYA Diversion YYA Diversion will work to find other permanent connections and potential resources for YYA who are imminently at risk or have already become homeless. Once placement is found, case management will be provided for up to 6 months to ensure stability. Rental Assistance is NOT included in this resources

YYA Diversion All referrals for Diversion will funnel through CE.
If you come across a young person ages 24 or younger and they have not yet entered CE you can follow up with Oasis Center at:

Youth and Young Adult (YYA) Rapid Rehousing
Through the Youth Homelessness Demonstration Program (YHDP), Oasis was awarded with a grant to provide YYA years of age with Rapid Rehousing Assistance.

YYA Rapid Rehousing (RRH)
Literally Homeless Have an open CE Entry and VI-SPDAT in HMIS MHID will make referrals from the YYA By-Name List

YYA Rapid Rehousing (RRH)
By-Name List is created from CE Entries MHID will make referrals to Oasis as vacancies arise Referrals are made with the prioritization protocol MHID will provide the client’s name and contact info Oasis will follow up directly with the client. Once the referral is made, Oasis will continue the communication If you have any further questions please contact Hannah Nell at

The Next Door Freedom Recovery Community
The Freedom Recovery Community is PERMANENT apartment living for women and their children. This community provides the opportunity to continue recovery services onsite within a supportive peer environment.

Woman has to be 18+ years of age Addiction to a substance, but demonstrates at least 30 days sober Has a MH Diagnosis and history of treatment Single or have up to 3 minor children. OR Receiving SSI or SSDI; but willing to work at least Part-Time Employed working at least 30 hours a week or willing to work 30 hours per week Agreeable to participate in required group meetings and CM sessions Pass a blood alcohol test and urinary drug screen upon admission

Upload in HMIS Nashville CES MHID will review/provide edits/add to waiting list Once a vacancy arises an will be sent to TND and the HN TND will schedule an interview After the referral is made, TND will continue to do the communication.

Family Rapid Rehousing (RRH)
There are a couple of agencies in our community who receive RRH funds for families with minor children in their care.

Literally Homeless Have an open CE Entry and VI-SPDAT in HMIS MHID will make referrals from the Family By-Name List

By-Name List is created from CE Entries MHID will make referrals to agencies as vacancies arise Referrals are made with the prioritization protocol MHID will provide the client’s name and contact info The agency will follow up directly with the client. Once the referral is made the agency will continue the communication

Critical Time Intervention (CTI) Case Management
The Metro Homeless Impact Division and Centerstone have a contract to provide Critical Time Intervention (CTI) case management where anyone who has been housed and has gone through the CE process can receive 9 months of case management for housing stabilization The program serves about 60 people at any given time. **This contract is limited and focuses on prioritizing people with high needs who are not eligible to receive support services/case management at partner organizations.

CTI is a time-limited, focused case management approach designed to support people as they transition into housing from homelessness CTI generally lasts for 9 months

Literally Homeless Have an Entry/Exit for CE Entry and VI-SPDAT in HMIS Complete Referral

CLIENT MUST CONSENT AND WANT THE SERVICES Upload Referral Form in HMIS (within 30 days of being housed) Deon Trotter Deon will send referral to CTI team to be assigned Once assigned Deon will let you know the name of the new CM The CTI CM will schedule a warm handoff with you and the clt.

Once a Client is Housed Please make sure to complete the CE Exit via HMIS This is imperative for our community to know how many individuals/families are exiting homelessness into permanent housing.

Questions???

Helpful Meetings Housing Navigator Meeting Coalition Meeting
Held 1st Wednesday of every month at 3pm at NRM Education and Networking Coalition Meeting Held 3rd Thursday of every month (except December) at 9am at NRM Provides education on different resources Care Coordination Meetings Held bi-weekly per population Sally Lott to inquire.

In Closing Everything is always a work in progress and takes time. We are always looking at ways for improvement and growth. Please complete Feedback Survey If there are any questions please do not hesitate to reach out. Abigail Dowell Sally Lott

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