1. Presented by: Dr. Travis Wright
Strategic Goal 8: Provide academic and student services that foster academic and social integration to promote retention and student success.
Date: July 11-12, 2019
Presented by: Dr. Travis Wright

2. Objective 8.1: Improve the retention, progression, and graduation rates for students in undergraduate, graduate, and professional programs.

3. Tagge Center for Academic Support
Almost 1/3 of the students from the 3rd week D/F list positively responded to staff solicitation for individualized tutoring and personal meetings
11% of Undergrad Students were on the final D/F report for the Spring semester – Goal was 10%
70% of at-risk students were retained from the Fall 2017 to the Spring 2018 Semester goal was 67%

4. Cornerstone
86.8% of students remained academically eligible to return in Spring of 2018 compared to the expected outcome of 65%.
76.3% students were retained from the Fall to Spring Semesters compared to an expected outcome of 60%.

5. Student Support Services
The Student Support Services Program served 168 undergraduate students during the academic year.
The SSS retention rate from Fall 2017 to Fall 2018 was 70%.
The SSS graduation rate was 33% with bachelor’s degrees and an additional 4% receiving associates degrees.
89% of the SSS students were in good academic standing for the academic year.

6. Mental Health Counseling
Provided services for 565 unique individuals during the academic year totaling 2797 counseling sessions
84% of students surveyed believe that counseling services help them achieve their academic goals
60% believe it contributes to their continued enrollment

7. Career Services
LMU Graduates continue to respond to career services outcomes survey at a higher rate than the national average.
100% of Students utilizing career services have reported having gained knowledge and understanding of career readiness.

8. Objective 8.2: To improve the student experience by developing and promoting available services.

9. Tagge Center for Academic Support
Provided 16 educational workshops and 69 different review sessions for specific subjects and exams.
Sponsored 6 social events in order to draw students to the Tagge Center.

10. Student Support Services
Mailed semester student and family member newsletter promoting SSS services and activities.
Participated in the Community Service Welcome Weekend activity.
Presented information stations seven times at various locations on campus to promote the SSS program and tutoring and to meet with SSS students.
The SSS staff presented and promoted the SSS program and tutoring to the Athletics’ coaches meeting.

11. Mental Health Counseling
Counseling requests have increased for the 6th straight year
The Director of Mental Health Counseling assigned a mental health counselor to work in Knoxville, Tennessee 6 days per month during the school year. This resulted in an increase in the number of students served at our Knoxville, Blount County, and DSOL campuses when compared to
No students from Kingsport, Tampa, or Chattanooga requested counseling services during the academic calendar
Corbin students continued to drive to the Harrogate Campus to receive counseling services.

12. Career Services
Conducted monthly visits to the Cedar Bluff off-campus site to ensure all students have access to the same support services to reach their goals.
Visited PRMC, Alcoa, and Corbin off-campus sites to disseminate service information and brochures and give presentations to enhance knowledge of resumes and interviewing.
Provided information at NSR events and Welcome Weekend.
Developed new resources for students to utilize and enhance quality of services provided.

13. First Year Experience
Met individually with Coaches for fall season athletics to develop a Welcome Weekend schedule for pre-season athletes.
Modified the transfer student component of Welcome Weekend to improve efficiency
Facilitated our first Leadership Team Planning Retreat in October 2018.
Developed curriculum for a Foundations in Leadership credit- bearing course for potential Lincoln Ambassadors.
Planned and implemented monthly Lincoln’s Lounge events with various themes and educational elements.

14. Inclusion and Diversity Engagement
Facilitated “Anti-Discrimination and Harassment Prevention” to over 600 individuals at orientations for DCOM, CVM, and Master of Science programs.
Facilitated “Implicit Bias & Microaggressions” training for 30 Resident Life student staff.
Facilitated International Student Orientation for 15 new international students.
Presented to New Faculty Academy: “Diversity & Inclusion at LMU.”
Implemented “Diversity Tuesdays”
Coordinated the 3rd Annual Celebrate Appalachia Fest.

15. Student Activities and Engagement
Hosted and co-hosted 63 activities with various offices and campus organizations throughout the course of the year with a total participation of 6,778 students (Spring 2019). Average per event attendance: 107
Updated the Student Organization Registration process for the academic year.
Completed the 5 Star Student Organization Recognition program.
Hosted the Spring Formal and Mr. & Ms. LMU Contest.
Hosted the 2019 Leadership Banquet, 28 student organizations in attendance along with university faculty and administration

16. Campus Recreation
Continued to oversee Fitness Center Operations
25,356 individual visits from September 1-March 31 (Down 1% from AY 17-18)
Continued successful operation of Aquatics and Campus Pool programs
Continued to offer Group Fitness Opportunities
Offered 7 outdoor trips in (average participation 23)
Offered 4 intramural sports leagues – Beach Volleyball, Flag Football, Basketball, Soccer

17. Objective 8.3: Promote the service component of our mission statement to the University community.

18. Career Services
Participate in service projects with UACT classes during Welcome Weekend.
Encourage community services projects throughout the academic year with all UACT students.

19. Dean of Students
Office Staff served on the NASPA Region III Board of Directors as the Tennessee Director
Office Staff served on the Association of College and University Housing Officers, International (ACUHO-i) – Research Committee

20. First Year Experience
Over 200 students completed 3 hours of community service in the local and surrounding communities during the Welcome Weekend Service Projects.

21. Student Activities and Engagement
Continued to coordinate and support Lincoln’s Cupboard Food Pantry
Provided 48 individuals with food pantry assistance on 76 occasions during the Spring 2019 semester.
Received food donations from the Regional Educational Center.
Received donations from Women of Service
Received food various donations from students, faculty, staff, and alumni of LMU.

22. Objective 8.4: Provide appropriate academic support services.

23. Tagge Center for Academic Support
Tagge Center provided total hours of tutoring.
Cornerstone
Served 120 students through the Cornerstone and Invitee Programs.

24. Student Support Services
Provided 24 tutors for the Fall 2018 semester and 20 for the Spring 2019 semester. 
Peer tutors offered 16 workshops and 46 review sessions during the academic year.
Provided $40,000 in student scholarship money to freshmen and sophomores who were receiving a Pell Grant.
Offered 10 financial literacy workshops and financial literacy education was provided to all SSS students.

25. Mental Health Counseling
LMU counselors offered numerous psychoeducational trainings throughout the academic calendar on a variety of mental health topics associated with declined academic performance. (Life balance, burn out prevention, mindfulness, and suicide prevention)

26. Career Services
Facilitated 387 one-on-one sessions with undergraduate students, graduate students, and alumni to discuss career related issues.
Delivered 65 lectures, workshops, and presentations over the academic year on a variety of topics, reaching 1,197 students and professionals.
Provided graduate school and career fairs each semester. Student attendance to career fair events has quadrupled (95 Spring) and employer attendance (35 Spring) has tripled through outreach and marketing initiatives.
Utilized Focus2 software in UACT courses and in one-on-one appointments to help advise and direct students to appropriate majors and career paths to enhance persistence. 308 new users took the online assessment this academic year.

27. Objective 8.5: Enhance University libraries and their services.

28. Library Services
Leveraging resources - Continued participation in library consortia (Appalachian College Association Library, TENN- SHARE, and LYRASIS) to obtain best prices on electronic databases and other resources. For example, ACA libraries, currently as of this spring, now receive access to two collections of JSTOR ebooks totaling 75,626 titles.
Collaborations - The Libraries (Carnegie-Vincent Library and Duncan School of Law Library) have joined, as of May 2019, the Tennessee Academic Library Cooperative. This membership will allow our students, faculty, and staff to use and check out books from other Tennessee Academic Library Cooperative libraries including the University of Tennessee and other member libraries’ collections.

29. Secured appropriate library and learning resources to support new and existing programs consistent with accreditation standards for Level VI requirements, including student, faculty and staff research/scholarly activity.
Now provide access to 234 databases through LMU Libraries’ budgets, the Appalachian College Association core shared collection, and the Tennessee Electronic Library (state and federal funds).
Purchased additional books in support of DCOM at LMU- Knoxville library location, and in support of other programs. Arranged books and informational items at DCOM at LMU- Knoxville library prior to accreditation visit in early June.
Provide access to over 46,000 full-text journals, an increase of 10,000 over last year.

30. Assessment of Student Learning through Information Literacy:
Freshmen English students who received information literacy instruction from librarians were assessed using two worksheets with a target average score of 85% on assessment worksheets.

31. Information literacy skills of Junior and Senior students in SEWS (Sequential Enhancement of Writing Skills) classes were assessed on five information literacy criteria. Target was to have an average score of 4.25 on each of these criteria graded from SEWS papers using SEWS Rubric. Met target. From the Spring Semester the average scores for the Information Literacy criteria of the SEWS Rubric were as follows:
Appropriateness of sources for a scholarly paper 4.63
Use of sources to support argument 4.44
Correctness according to style of Bibliography 4.43
Correctness according to style of in-text citations 4.37
Academic integrity 4.6

32. Emphasis on integration of electronic resources:
Emphasis on integration of electronic resources:
 Made improvements to the library website and catalog to contribute to furthering the knowledge of the resources available at the Library including a new feature that allows browsing the nearby books as if viewing them on a shelf. Currently, making improvements to the front page of each subject guide to include reference resources for that subject on the front page and on the subject databases scrolling list.

33. Training opportunities and service to faculty:
Medical Librarian and the Access Services Librarian serve on the Institutional Animal Care and Use Committee (IACUC) to help fulfill the literature search requirement for reduction, replacement, and refinement requirements as designated in the IACUC protocol.
Librarians provided sessions during the 2018 Faculty/Staff Development Week and sessions for new faculty.

34. Library spaces:
Library use as a means of meeting the needs of medical students was up by 6% during over the academic year.
Coordinated with Maintenance staff to make improvements through painting, moving shelving, upgrading electrical outlets, installing additional outlets, etc.

35. Increasing the financial resources available to the Library:
The Director of the Library and the Director of Special Projects and Foundations for University Advancement have submitted a grant proposal worth up to $50,000.