1. Earning to be Trusted Advisor?
What is Premier?
Premier is a program of Support Services to help customers get the most from Microsoft products and services:
Earning to be Trusted Advisor
Rapid Issue resolution
Service level Delivery
Developer and Infrastructure
advisory services
Training & Readiness
Tuning & Optimization
Answer-man/woman
Operations Improvements
Custom Configured
Voice of the Customer
Customer Satisfaction is the main Driver – 84%;
Objective: Earn customer confidence, trust and loyalty by improving the customer and partner experience, serving as the customer advocate and driving customer-centric product improvement.

2. Premier Support: Proactive Services
Prescriptive advice and recommendations
Health checks and code reviews
Guidance on design, development and deployment of Microsoft solutions
Third-party software integration advice
Worldwide workshops
Other preventative services
Proactive Services
Direct Support Relationship
Reactive Problem Resolution
Knowledge Transfer

3. Proactive Services Health Checks
Designed to find problems in current production implementations before the customer and end users are aware or impacted by the problem, while educating customers on tools used.
End deliverable includes a detailed report of results and recommendations
What is it?
Active Directory (30 domain controllers)
Exchange
SQL Server
SMS
IIS
Samples

4. Proactive Services Operational Consulting Services
Proactively manage your environment according to Microsoft best practices.
A large variety of proactive services are available to connect you to subject matter experts
Range from informal guidance to in-depth operations consulting and engineering services
What is it?
Active Directory Design and Migration Review
SQL Server Disaster Recovery Review
Win32 and .NET Code Guidance
MOF Operations Assessment
SMS Patch Management Lab Guidance
Exchange Server Performance and Tuning Review
Examples

5. Proactive Services Open Workshops
Classroom environment that provides best practice services with the purpose of providing knowledge transfer directly to customers.
List of courses available on request
Course schedule update and sent out monthly
Delivered at designated Microsoft Locations only
WorkshopPLUS courses exclusively include an incoming assessment, an outgoing assessment, and an action planning session
What is it?
Up to 6 attendees at a 1-day workshop
Up to 3 attendees at a 2-day workshop
Up to 2 attendees at a 3-day workshop
Up to 2 attendees at a 4-day workshop
1 attendee at a single 5-day workshop
Up to 2 attendees at a 2-day WorkshopPLUS delivery
Up to 2 attendees at a 3-day WorkshopPLUS delivery
Up to 1 attendee at a 4-day WorkshopPLUS delivery
1 attendee at a 5-day WorkshopPLUS delivery
There is a cost associated to send additional attendees
Open Workshop Options