1. Value Source Diagrams: AXELOS, ITIL Foundation ITIL 4 Edition (2019)
Animations and additional details by Ron Bert

2. Co - Creation Need Guiding Principles Service Value Chain Value
Opportunity /Demand
Value
Need
Service Value Chain
Practices
Co - Creation

3. Guiding Principles Service Value Chain Value Opportunity /Demand
Governance
Opportunity /Demand
Value
Service Value Chain
Practices
Continual Improvement

4. Continual Improvement
SERVICE VALUE SYSTEM
Guiding Principles
Governance
Opportunity /Demand
Value
Service Value Chain
Practices
Continual Improvement

5. SERVICE VALUE SYSTEM Guiding Principles Governance Value
Opportunity /Demand
Value
Service Value Chain
Practices
Continual Improvement
Continual Improvement

6. 4 Dimensions of Service Management
SERVICE VALUE CHAIN
SERVICE VALUE SYSTEM
Organizations
& people 1 2 3 4
Information
& technology
Design
& transition 1 2
Value Streams
Demand
Value
COGNATIVE
Obtain/build
Value
Deliver & support 3 4
Partners & suppliers
Value streams
& processes

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Value