1. Strategic Priorities 2019-22
Dr Paul Ayris
Pro-Vice-Provost (UCL Library Services)
Co-Chair of the LERU INFO community

2. Content Library Strategy 6 Key Performance Areas Conclusions
User Experience
Staff, Equality, Diversity and Inclusion
Finance & Management Information
Systems, Collections & Processes
Sustainable Estate
Communication, Outreach and Open Science
Conclusions
Plaster Relief by John Flaxman,
Flaxman Gallery, UCL

3. 6 Key Performance Area Leads
Library Strategy at
Kate Cheney
Staff Equality, Diversity & Inclusion
Andy Pow
Finance & Management Information
June Hedges
User Experience
Paul Ayris
Communication, Outreach & Open Science
Martin Moyle
Systems, Collections & Processes
Ben Meunier
Sustainable Estate
6 Key Performance Area Leads

4. Content Library Strategy 6 Key Performance Areas Conclusions
User Experience
Staff, Equality, Diversity and Inclusion
Finance & Management Information
Systems, Collections & Processes
Sustainable Estate
Communication, Outreach and Open Science
Conclusions
Plaster Relief by John Flaxman,
Flaxman Gallery, UCL

5. 1. User Experience UCL has used 5 measures NSS 2019
National Student Survey (NSS)
New to UCL (NewtoUCL)
Student Experience Survey (SES)
Postgraduate Taught Experience Survey (PTES)
Postgraduate Research Experience Survey (PRES)
Most important is NSS
Will form part of TEF (Teaching Excellence Framework)
NSS 2019
Library (q19) scored 86% - up 1%
Sector average = 88%
Library score was one of the highest scores for all 27 top level NSS questions

6. Content Library Strategy 6 Key Performance Areas Conclusions
User Experience
Staff, Equality, Diversity and Inclusion
Finance & Management Information
Systems, Collections & Processes
Sustainable Estate
Communication, Outreach and Open Science
Conclusions
Plaster Relief by John Flaxman,
Flaxman Gallery, UCL

7. 2. Staff, Equality, Diversity & Inclusion
Library just awarded Customer Service Excellence accreditation
Assessed against 57 criteria
2017 Staff Survey in UCL
88% of respondents said they understood how their work contributes to the Library
Whole staffing complement restructured to reflect Library Strategy

8. Content Library Strategy 6 Key Performance Areas Conclusions
User Experience
Staff, Equality, Diversity and Inclusion
Finance & Management Information
Systems, Collections & Processes
Sustainable Estate
Communication, Outreach and Open Science
Conclusions
Plaster Relief by John Flaxman,
Flaxman Gallery, UCL

9. 3. Finance & Management Information
Institution
FTE Students
Total Gross Library spend
Library baseline as % of total Univ. expenditure
Total Information spend per student FTE
UCL
34,785
£27,499,251
1.7%
£289
RLUK MEAN
21,072
£12,638,613
1.8%
£256
Imperial
17,050
£12,744,240
1.5%
£433
King’s London
27,425
£13,943,325
1.6%
£247
Oxford
20,735
£46,677,286
£422
Cambridge
19,580
£31,180,828
1.2%
£491
Edinburgh
30,450
£16,792,407
£276
Manchester
37,280
£23,238,606
2.1%
£290
SCONUL Strategic Benchmarking Data

10. 3. Finance & Management Information
Institution
Total loans excluding renewals
Staff spend (incl. LW) per FTE student
Full text article requests
E-Book section requests
UCL
382,983
£345
10,395,448
6,273,250
RLUK MEAN
248,723
£250
5,179,481
5,630,318
Imperial
105,393
£266
6,464,840
1,747,385
King’s London
218,300
£211
7,130,888
8,002,390
Oxford
577,468
£1,081
9,487,339
10,299,966
Cambridge
375,795
£781
10,006,725
4,590,531
Edinburgh
448,184
£240
10,237,560
9,024,231
Manchester
266,282
£281
11,001,248
9,511,569
SCONUL Strategic Benchmarking Data

11. Content Library Strategy 6 Key Performance Areas Conclusions
User Experience
Staff, Equality, Diversity and Inclusion
Finance & Management Information
Systems, Collections & Processes
Sustainable Estate
Communication, Outreach and Open Science
Conclusions
Plaster Relief by John Flaxman,
Flaxman Gallery, UCL

12. 4. Systems, Collections and Processes
May 2019
64%
of UCL modules have online reading lists

13. Content Library Strategy 6 Key Performance Areas Conclusions
User Experience
Staff, Equality, Diversity and Inclusion
Finance & Management Information
Systems, Collections & Processes
Sustainable Estate
Communication, Outreach and Open Science
Conclusions
Plaster Relief by John Flaxman,
Flaxman Gallery, UCL

14. Student Centre

15. Student Centre (2)

16. Student Centre (3)

17. Content Library Strategy 6 Key Performance Areas Conclusions
User Experience
Staff, Equality, Diversity and Inclusion
Finance & Management Information
Systems, Collections & Processes
Sustainable Estate
Communication, Outreach and Open Science
Conclusions
Plaster Relief by John Flaxman,
Flaxman Gallery, UCL

18. Alternative Publishing Platforms
2 million
Alternative Publishing Platforms
231 countries
Total book and journal downloads since launch in June 2015
Some books published for two years, some for just one month
Percentage: JSTOR c.50%, UCL Discovery c.35%, rest: OAPEN, Worldreader
UCL Press downloads
since June 2015

19. Most-downloaded books (Apr19)
319,902
Since March 2016
72,232
94,446
Since Sept
2016
60,358
Since August 2016
67,125
Since January 2018

20. Content Library Strategy 6 Key Performance Areas Conclusions
User Experience
Staff, Equality, Diversity and Inclusion
Finance & Management Information
Systems, Collections & Processes
Sustainable Estate
Communication, Outreach and Open Science
Conclusions
Plaster Relief by John Flaxman,
Flaxman Gallery, UCL

21. Conclusions
Library Strategy fully aligned with UCL 2034 and institutional strategies
Customer Service Excellence is a key thread
UCL pioneering Open Science approaches in Europe