1. WPC2010_Breakout Hoe de beste leiders meer uit hun mensen halen
7/12/2010
multipliers
Hoe de beste leiders meer uit
hun mensen halen
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2. 2-jarig onderzoek onder 150 leiders wereldwijd
De onderzoeksvraag: “Hoe kan het dat medewerkers briljant zijn bij de ene leider en minder waarmaken bij de andere leider, terwijl de persoon hetzelfde blijft?”

3. Diminishers Multipliers
Create Work Climate
Set Direction
Make Decisions
Deliver Results
Manage Talent
Leadership
disciplines
People won’t figure
it out without me
See
Diminishers
People are smart
and will figure it out
See
Multipliers
100%
100%
Empire Builder
Hoard & underutilize talent
Tyrant
Create stress that stops thinking
Know-It-All
Tell people what to do
Decision Maker
Decide (then debate)
Micromanager
Manage every detail Do
Talent Magnet
Attract and optimize talent
Liberator
Create space for best thinking
Challenger
Extend stretch challenges
Debate Maker
Debate (then decide)
Investor
Instill ownership & accountability Do
95%
48%

5. Multiplier traits
In het figuur hiernaast worden de gemiddelde scores op de Multiplier traits per deelnemer getoond. Hoe dichter een datapunt bij de buitenrand van de cirkel ligt, hoe hoger de score van de deelnemer.

6. Diminisher traits
In het figuur hiernaast worden de gemiddelde scores op de Diminisher traits per deelnemer getoond. Hoe dichter een datapunt bij de buitenrand van de cirkel ligt, hoe hoger de score van de deelnemer op deze Diminisher
trait.

10. Building Multiplier Habits

11. “Motivation is what gets you started. Habit is what keeps you going.”
Jim Rohn

12. Trigger Behavior Surface Result Hidden Reward Consequence
The circumstances or event triggers the behavior.
Behavior
Your resulting action.
Surface Result
What you achieve by doing it.
Hidden Reward
What else you get, and how it makes you feel.
Consequence
What happens when the behavior is repeated over time.

13. Trigger Behavior Surface Result Hidden Reward Consequence
What circumstances or event triggers the diminishing behavior?
Behavior
What is the diminishing behavior?
Surface Result
What do you achieve by doing it?
Hidden Reward
What else do you get?
How does it make
you feel?
Consequence
What happens when it is repeated over time?
Someone is excited about something they’ve learned.
I jump in and add on what I’ve learned.
Show support for learning and discovery.
I feel like a great student too.
They stop sharing their learning
with me.

14. Multiplier Consequence
Trigger
What circumstances or event triggers the diminishing behavior?
Behavior
What is the diminishing behavior?
Surface Result
What do you achieve by
doing it?
Hidden Reward
What else do you get?
How does it make
you feel?
Consequence
What happens when it is repeated over time?
Someone is excited about something they’ve learned.
Show support for learning and discovery.
I jump in and add on what I’ve learned.
I feel like a great student too.
They stop sharing their learning
with me.
I listen and ask questions about what they learned.
They feel like a great student; I feel like a great teacher.
They are eager to learn & share their discoveries with me.
Multiplier Behavior
What is the replacement behavior?
Multiplier Reward
What would give you even greater satisfaction?
Multiplier Consequence
What happens when it is repeated over time?

15. Trigger Behavior Surface Result Hidden Reward Consequence
What circumstances or event triggers the diminishing behavior?
Behavior
What is the diminishing behavior?
Surface Result
What do you achieve by
doing it?
Hidden Reward
What else do you get?
How does it make
you feel?
Consequence
What happens when it is repeated over time?

16. Multiplier Consequence
Trigger
What circumstances or event triggers the diminishing behavior?
Behavior
What is the diminishing behavior?
Surface Result
What do you achieve by
doing it?
Hidden Reward
What else do you get?
How does it make
you feel?
Consequence
What happens when it is repeated over time?
Multiplier Behavior
What is the replacement behavior?
Multiplier Reward
What would give you even greater satisfaction?
Multiplier Consequence
What happens when it is repeated over time?

17. Invite a stakeholder or colleague to spot triggers and provide feedback. Build support by telling those most affected.
Habit Breaker:
Habit Maker:
Who can help you watch for and spot the diminishing triggers?
Who will you practice this new Multiplier habit with?
How do you want them to alert you?
What will you tell them?
When do you want them to give you feedback…in the moment or after the fact?
How will you know when this new habit becomes habitual?

18. When I notice that trigger, what I will do instead?
What I do that is diminishing and why I
do it?
How I will know if I'm on track?
Why it will get me something better?
What triggers the behavior?

19. Cultural Triggers

20. How might our organizational
How might our organizational values lead to diminishing tendencies within our culture?

21. Organizational Value Implied Leadership Diminishing Tendency People
Caring
Rescuer
Agility
Speed
Rapid Responder

22. Rescuer
Idea Guy
Always On
Optimist
Pacesetter
Rapid Responder

23. Make space for Mistakes Offer Bigger Challenges
Ask the questions
Play fewer chips
Give 51% of the vote
Make space for Mistakes
GIVE THE PEN BACK
Offer Bigger Challenges

24. VIDEO 26