1. Extended Management Interactions
Pre-Service Workshop

2. Extended Management
The process of de-escalating a youth who is not following instructions.

3. AGENDA Handling emotionally charged situations Behaviors
staff
youth
Process and expectations

5. Goals of Extended Management
Calm Youth Down
Help Youth Regain Control
Complete Role Plays to Help Youth Learn Alternative Behavior

6. Extended Management Praise Approximations
“You are doing a good job using a calmer voice tone.”
Positive Motivation Statements
“ You’ve earned positive points just for sitting in the chair”
Empathy and Reality Statements
“ I know it’s difficult to stop crying, but you’ll feel better when you’re calm.”
Quiet Time
“ Why don’t you take 5 minutes and relax, then we can try it again.”
Relaxation Techniques
Deep breathing, stretches, shaking out arms, etc
Start positive corrections
Voice and Body Check
“ I need you to sit up straight like me, and in a calm voice say ‘I’m ready to accept my consequences”

7. FAMILY TEACHERS REMEMBER TO…..
Stay Calm
Speak Slowly
Reasonable Proximity
Avoid Power struggles
WHAT ARE POWER STRUGGLES?
Power struggles occur whenever you are trying to make the youth do or not do something instead of giving them choices.
Some examples would be :
Trying to grab something from them
Trying to move them somewhere
Verbally arguing or engaging with youth when they make comments they know are offensive or untrue. r

9. What Can Positive Corrections look like during the de-escalation process?
1. Role Plays
“ Let’s practice how to accept consequences and you can earn some positive points.”
2. Following Instructions
“ For sitting in that chair you just earned points back.”
3. Correcting Mistakes
“ You can start earning some of the points back by cleaning up the point card you ripped up and rewriting it neatly”
4. Completing tasks such as assignments, chores, etc,
“ Why you are getting ready to do a voice and body check why don’t you start earning some of those points back by doing the dishes and then we will see how you feel.”

10. Extended Management 1. -50,000 3. When Youth Starts to De-escalate
,000
2. Use combination of
Empathy Statements
Reality Statement
Praise approximations and use motivation statements
Time to control emotions; quiet time
3. When Youth Starts to De-escalate
Do Voice and Body Checks
Start having youth earn points back
Role Play following instructions, accepting consequences and original issue.

11. Extended Management Consequences and Role Plays Example
Pre-Teach Accepting
Consequences
Negative Consequences
Write Down Consequence
-50,000
Positive Consequences
Youth Earns +5,000 for Accepting Consequence (PC)
Complete a Role Play for Following Instructions
Youth Earns +5,000 for Following Instructions
Complete a Role Play for Accepting Feedback
Youth Earns +5,000 for Accepting Feedback
Praise Youth
Corrective Teaching / Original Issue
No more than 1/3 pts

12. Extended Management Original Issue
Return to the Original Issue and Do a Complete Corrective Teaching Interaction

13. Extended Management Sandwich
Original Issue
Accepting Consequences
Non-Responsive/ Intensive Teaching
(Following Instructions)
De-escalation
Non-Responsive/ Intensive Teaching Consequence and Role Play
(Following
Instructions)
Accept Consequences Consequence and Role Play
Original Issue Consequence and Role Play

14. Extended Management Follow - Up
Follow-Up During the next 24 hours
Role-Play Skills
Discuss a Relaxation Technique / Self-Control Strategy
Apologies
Teach Relationship Building Skills
Reinforce Appropriate Behaviors

15. General Advice
Finish what you start. You may trade off with another staff, but finish the interaction when you can.
Document episodes - Frequency, Duration, and Intensity.
Inform your consultant.
Assess yourself critically: relationships, use of preventive teaching, quality components, consistency, etc.
Remember not to engage in any arguments with the youth, do not let them “push your buttons”
Just say “ Right now I just need you to follow instructions, we can talk about that later if you would like.”
Do not listen to what the youth says, watch what they do.
Try to maintain as normal as schedule as possible; business as usual

16. Frequent Out-Of-Control Episodes May Be Signs of
Insufficient Preventive Teaching
(particularly to basic skills)
Relationship Development Problems
Inconsistent Teaching / Tolerances
(threats, frequent prompts, avoiding teaching, lecturing or counseling rather than using corrective teaching)
High Tolerances (ignoring or not recognizing inappropriate behavior)
Unintentional reinforcement for that behavior

17. RESOURCES

18. Extended Management Teaching Interactions
Pre-Service Workshop