2. Information Technology and E-Commerce
Chapter Nine
Information Technology and E-Commerce
© The McGraw-Hill Companies, Inc., All Rights Reserved.
McGraw-Hill/Irwin
Introduction to Business

3. Learning Objectives
Distinguish between data, information, and knowledge and identify the characteristics of useful information.
Explain the relationship between IT, competitive advantage, and profitability.
Discuss five major IT applications used by companies today to build competitive advantage.
Identify the major hardware and software components of IT and E-Commerce and describe how they have evolved over time.

4. Information Technology and Profitability
Knowledge
Learning
Information technology
Organizational learning

5. Information Technology and Profitability
Useful Information and Knowledge
Gaining a Competitive Advantage with IT

6. Useful Information and Knowledge
Complete
Accurate and reliable
Relevant
Timely

7. Useful Information and Knowledge
Information overload
Real-time information

8. Gaining a Competitive Advantage with IT
Superior productivity
Superior quality
Superior innovation
Superior customer responsiveness

9. Major Information Technology Applications
Chief information officer

10. Major Information Technology Applications
Transaction processing systems
Knowledge management systems
Expert systems and artificial intelligence
Enterprise resource planning systems
E-commerce systems

11. Knowledge Management Systems
Best practices
IT consultants

12. Expert Systems and Artificial Intelligence

13. Enterprise Resource Planning Systems
ERP and the Value Chain

14. E-commerce Systems
E-commerce
B2B marketplace
Intranet

15. Hardware Components of IT and E-Commerce
Legacy systems
Mainframe computers
Microprocessors and personal computers
Network computers: servers and clients
The world wide web and the Internet
Wired and wireless broadband technology

16. The World Wide Web and the Internet
Router
Ethernet

17. Wired and wireless broadband technology
Wi-Fi

18. Software Components of Information Technology
PC software
Networking software
Computer security software
Wireless hand-held software
IT and business occupation

19. Software Components of Information Technology
Best-of-breed solution

20. PC Software
Industry standard

21. Computer Security Software
Firewall
Hackers
Computer virus