1. Working with Coaches and Players

2. Although nobody can tell you how to deal with every situation your personal strengths will aid you when working with coaches and players.
This presentation is meant to give you some general guidelines to help reduce conflict and assist you in defusing situations.

3. Summary General Game Management Attitude What to say How to say it
What to ask your partner
How to end the discussion
What does it take for you to remove someone
Once someone has been asked to leave the game

4. General Game Management
When a coach requests time
- Grant time when all play has ended
Allow the coach to come to you
This gives you time to replay the situation in your head and gather your thoughts
Keep discussion to a “one on one” meeting
Partners keep other participants back
Only discuss a play with a “calm” coach
- “Coach, calm down and talk in a normal voice and we will discuss this”

5. General Game Management
Back away from a coach if they are being aggressive
Don’t let them “bump” you
Let coach speak first and remember…
Don’t give them ammunition to use against you
If he/she has a question about the play, let them ask it
What piece of information does he/she think you missed on the play, not just that you missed the call
Don’t get into a debate about judgment

6. Attitude Don’t have one Be approachable REMAIN CALM
Don’t show emotion (anger, frustration)
Don’t take questioning personally
Be aware of your body language
Don’t be afraid to be wrong but get the call right
If coach has a legitimate point, don’t be afraid to go to your partner(s) for help

7. What are these umpires body language telling the coach?
Picture 1 Umpire has a You have got to be kidding? Or a REALLY?
Picture 2 Appears that both are talking at the same time. Not sure umpire looks like he’s either explaining or apologizing. Make sure coach is done talking so he can hear what you have to say.
Picture 3 why are there 2 umpires? Appears coach and base umpire are talking, why is plate umpire there? Looks like coach is talking and umpire is listening.

8. What to say Remember more is less
Say as few words as possible to make your point
Use rule book terminology as much as possible
Not as easy to twist your words if you quote the rule book
Never forget the J word
Judgment can not be protested
You must have good judgment

9. What to say (con’t) Use positive language
“From my angle this is what I saw…”
“Here is what we have based on …..”
Stay away from open ended answers
“I think I saw….”
“I’m pretty sure it should be…..”
“I think the rule is…”
“I’m not really sure what happened…..”

10. How to Say It Remain Calm Speak softly Remain on Topic
Makes people focus more on your words
Shows that you are in control
Never get into a yelling match with a coach/player
Remain on Topic
Only address the items that have to do with the call/play in question

11. What to ask you partner(s)
If the coach has a reasonable request don’t be afraid to go to your partner(s)
“It looked like there was a tag on the back side”
“It looked like the ball came loose on the tag and I don’t think you could see it from your angle”
Discuss the coaches request for more information with your partner
“Did you see a tag from your angle?”
“Did you see the ball come loose during the tag?”

12. What not to discuss with your partner(s)
Don’t get into discussing/changing a purely judgment call
Did the ball beat the runner or did the runner beat the ball
Only discuss items that your partner might have seen that you were blocked from seeing
Stick to what piece of the puzzle the coach thinks you are missing

13. How to end discussions Tell the coach the results
Either from meeting with your partner(s)
Or from rethinking the rule/play
There will be times when the coach doesn’t like your answer
Know when it’s time to resume play

14. How to end discussion Always be a calming effect
Never bait a coach
“One more word and I will…”
Don’t “chase” a coach
If they are walking away let the conversation end, unless comments are made that need to be dealt with
Have a short, but “good” memory
If there is a heated argument in the first inning, don’t bring it back up later in the game
But if the coach’s behavior progressively gets worse, deal with it when necessary

15. What does it take to get removed from a game?
What does it take to get thrown out of a game your umpiring?
Know your line and what it takes to cross it
Never bait a participant (coach or player)
What is your line
Cussing?
Aggressive behavior?
Showing you up?

16. Once someone has asked to leave the game
Remain calm
No need to “show up” the coach/player being ejected
Look for the path of least resistance
Inform a coach of the ejection
If a player - inform the head coach
If it’s the head coach - either inform them or inform an assistant coach
Once the participant has been ejected let partner(s) handle removing them

17. Filing report with IHSAA
Go to and obtain an Unsporting behavior form for officials
Complete form and return to IHSAA within 48 hours of the completed contest

18. Questions?