1. Shelter, Diversion, and Case Management
I am excited to be here today to share information about the Diversion Program at Pillars in Appleton

2. Introduction Luanne Witthuhn Diversion/Prevention Case Manager
Tara Prahl
Supportive Services Director

3. Diversion Workshop Training Agenda
History
Goals
Prevention and Diversion
Benefits
Diversion Program
Break Out Session
Success/Program Development
Diversion Workshop Training Agenda

4. History
Beginning
Project RUSH
Diversion Programs
Back to area

5. Diversion/Prevention
Program Goals
Diversion/Prevention
Avoid Shelter
Support/Resources
Stable Housing
Self Reliance
The goal of the Diversion Program is to avoid a shelter occurrence altogether.

6. Prevention Diversion Difference Remain Housed
Imminent risk of homelessness (Category 2, 3, 4)
Coordinated Entry
Department of Energy Housing and Community Resources
Prevention
Seeking Shelter
Family, Friend, Hotel
Coordinated Intake
United Way/Local Donors
Diversion
Goal Stay housed
who would otherwise be difficult and more expensive to re-house coming out of the homeless system. Its cheaper and more efficient to keep these folks housed. 

7. Community Homeless System
Participants
Increase Self-Reliance
Reduce Traumatic Stress from homelessness Shelter
Financial Assistance
Resources
Improves quality of life
Benefits
Community Homeless System
Reduces Cost
Reduce Shelter entries
Conserve Shelter Resources
Reduce Shelter Waitlists
Additional Homeless Resources
Help families safely avoid a traumatic and stressful homeless episode.

8. Diversion Program
Present to Shelter
Case Management
Success

9. Shelter Assessment Consumer’s Housing Situation Program
Determine Eligibility
Services Provided/Interventions
At Imminent Risk of Losing Housing
(Imminent risk of homelessness)
Prevention
Prioritization Assessment
HMIS
Category 2, 3, 4
Housing Search
Rental Subsidy
Other Financial Assistance
Utility Assistance
Case Management
Mediation
Connection to Mainstream Resources
Legal Services
Requesting Shelter
(“At the front door” precariously housed and/or experiencing homelessness)
Diversion
Eligibility Assessment
3-7 days
(At the front door” currently experiencing literal homelessness)
Shelter
Outreach
No where else to go
Have Shelter
(Imminent risk of homelessness, not currently seeking shelter)
Resources
Referral
Information
No Assessment
Tara:
Eligible households are typically in a doubled-up situation or are staying in a hotel or motel that they are paying for themselves, and are able to remain their housing situation for 3-7 days. A variety of diversion strategies are used to avoid a shelter stay.
Bubble 1: Present to Shelter
               1.1:
A presenting household meets with Shelter Client Advocate (SCA)
The household must be actively seeking shelter.  
Households who are not currently homeless but are at imminent risk, will be referred for Prevention services
Bubble 2: Assessment
2.1:
The Shelter Client Advocate completes the Diversion assessment with the head of the household
All households actively seeking shelter are provided with information, referrals and resources to self-resolve while they are on the waitlist
Households who are staying on the street will be immediately referred to the Street Outreach team
If a client is able to stay where they are for 3-7 days and are appropriate candidates for diversion case management, a referral in HMIS is made to the Diversion Case Management Program.

10. Case Management Overview
Diversion Assessment/Personal Journey
Psychosocial History
HMIS (Home Management Information System)
Resources
Housing Search
Landlord Contact
Security Deposit/Rent
Goals/Stabilization
Support families through focused problem-solving.
Deliver expertise, encouragement, and a flexible combination of short-term services and one-time financial assistance,
Eligible assessment
Service Point
Enough low income housing – if someone only has $880 - $900 income per month cannot afford $600 - $700 rent
Landlords not willing to take a chance on participates
One bedroom & 3 bedrooms
Bubble 3: Case Management
A 1:1 meeting with the Diversion Case Manager is scheduled
At the initial 1:1 meeting, the case manager will complete a deeper assessment of the household’s current situation and their journey thus far
The case manager completes an HMIS assessments and formally enters the household into the program
Note: An HMIS assessment was specifically created for the Diversion Program with HMIS administration to best capture data and their case management journey.
The household collaborates with Diversion Case Manager to complete housing search and placement and secure housing
Once, housing is secured, the case manager and participating household set goals together to ensure ongoing housing stability and further self-reliance
The case manager meets with the client at 30, 60 and 90 days to review goals and provide support to participating households (meetings, phone conversations, support and guidance may be provided outside of the 30, 60 and 90 day meetings if needed and requested)

11. Homeless Management Information System
HMIS Assessment
Psychosocial History: Background, History, Personal Journey

12. Mental Health Services Appleton Housing Authority
Main Stream Resource
Leaven
St. Vincent DePaul
FISC
Job Service
Mental Health Services
ADRC
Forward Services
(FSET & W2)
Appleton Housing Authority
Partnership
Referrals – to other agencies

13. Housing Search Landlords Security Deposit Rent
Went to showings, Called LL with Clients
Creative ways to keep families houses - Gas Cards
o identify possible housing solutions based on their own available resources rather than those of the homeless response system.

14. Goals/Stabilization Anyone can hand you money 3 goals 30-60-90 days
Where are you now?
Where would you like to be?
What can you do to get there?

15. Break Out

16. Diversion Data
January 2019 – June 2019
October 2018 – June 2019

17. Success Stories
Success is primarily measured by securing housing and avoiding a shelter stay.
While housing is the primary focus, other outcomes are assessed to identify if a client has furthered their self-reliance; this includes, but are not limited to: purposeful activity through volunteer activities, employment, education advancements, improved financial wellness, reunification of children, avoidance of repeated occurrences of homelessness

18. Growth Referrals Policies & Procedures Relationship
Program Development
Growth
Referrals
Policies & Procedures
Relationship
Tara: Luanne
One exciting continuous improvement process we’re working on right now is a Pillars assessment. Ideally, we’ll be able to better assess anyone who’s connecting for services at any touch point in our agency and be able to direct them to the right needs (housing only, shelter, Diversion, Community Resources, Prevention etc.). With additional assessment we may be able to even better divert folks from feeling as if they automatically need to enter shelter. It’s still in the infancy stage, but I’m really excited about the prospects.

19. Prevention vs. Diversion Program Goals Benefits Diversion Program
Key Takeaways
Prevention vs. Diversion
Program Goals
Benefits
Diversion Program
Assessment
Case Management
Success
Program Development

20. Questions

21. Contact information
Luanne Witthuhn
Diversion/Prevention Case Manager
Phone: ext.130 
Tara Prahl Supportive Services Director Phone: ext.121

22. Closing Thank you!! Continue Making A Difference Diversion Program
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