1. Diplomatic Etiquette Shatrudhwan P S Pokharel (shatrumitru@gmail.com)
Ministry of Foreign Affairs

2. Congratulations!

3. Best Wishes!

4. Session Objectives Raising awareness! Developing consciousness!!
How to be humble, decent and respectful!!!
Considering and Identifying “Right Vs Wrong”!!!!
Through
Diplomatic/formal/good etiquette
Lets begin our journey of 90 minutes!
Are you ready??

5. Background
Diplomatic Practice: Byzantine Empire: after splitting with Roman Empire (395 AD)
Permanent Resident Missions: Italian City States (15th Century)
Diplomacy: From the ancient time, Mahabharata/Chanakya
Treaty of Westphalia 1648: Nation States System
Diplomatic Relations: Between/among States
Negotiations: Bilateral/Regional/Multilateral
Diplomats: Actors/Agents/Envoys
Diplomatic Practice: Wide and frequent

6. Etiquette
The term etiquette was first introduced in 1750 from the French word étiquette meaning ticket. Etiquette is the ticket to the proper way of doing things. It is the conventional rules of personal behaviour in a polite society. It is the customary code of polite behavior in society or among members of a particular profession or group.
  Synonym: civility, code, convention, courtesy, customs, decorum, formalities, good or proper behavior, manners, politeness, protocol.

7. Etiquettes Protocol Dining etiquette Dress etiquette
Meeting/Conference/Seminar/Workshop/Training etiquette
Negotiation etiquette
Office/professional etiquette
Team-work etiquette
Social etiquette
Etiquettes in informal setting
* Seating, Eating, Meeting, Talking, Dealing…….

8. Where?
Ceremonies: Sequence, Seating arrangements, welcome, national anthem, toast offering etc.
Negotiation: Conduct/Participation/Engagements/Tactics
Meetings/Seminars/Workshops/Training
Chairing/Moderator/participation/intervention
Banquet/Dinner/Lunch/Reception/Cocktail reception: Organizing and attending, Buffet/Seated/Plater to plate/ Pre- plated etc.
Decoration: Flags/Picture etc. (E.g. 4th BIMSTEC Summit)
Appointments, Receiving/seeing off guests (greetings)
Use of the car/flag
Dress code
Sitting postures
Invitations
In every encounter, interaction, diplomatic dealing

9. What
Food/Menu: What/When/Where (Time/type of gathering and people etc.)
Liquors: What/How/When (time/people)
Table: What Type( invitees, lay out, location etc.)
Seating Arrangements: who is where, when
Invitation Cards: formatting/Designing
RSVP: Répondez s'il vous plaît
Introduction: of guests, collegues
Punctuality: Vital
Dress Code: Important

11. DIPLOMATIC ERRORS

16. Dining Etiquette

17. Dining Etiquette Cont…

18. In the public function Be in an appropriate dress
Groom yourself (hair doing, shaving and trimming)
Know your roles and responsibility and act accordingly
Greet with smile (the whole world will smile with you)
Be courteous (loose nothing but gain many thing)
Show humility (humility is the hallmark of great person)
Respect seniors and show warmth to colleagues and juniors
Maintain consistency in ideas while talking
Engage in conversation in a jovial spirit while sitting on the table but avoid delicate subjects such as religion and politics

19. Greetings
Namaskar/Namaste: In Nepal or elsewhere we may do Namaskaar first and shake hand later or shake hand straight away
Bend your head while doing namaskar or shaking hands with guests and seniors
Handshakes: hand shakes should be firm with men and less so with ladies and do so only after they raise their hands
Hugging: In Arab/Muslim cultures
Kissing in most European Countries
In Turkey, Malaysia, Brunei, the Philippines, women’s hands are kissed while greeting (limited to conservative upper class), started in Eastern Europe
Remember the old maxim: when in Rome do as the Romans do i.e. follow the local way of doing things in a country

20. Conducting Meeting Start the meeting with warm welcome
Recall the earlier meetings if any
Start and end with very positive note
Never say no while responding/reacting to a proposal/idea expressed by the counterpart
May say, we will give thought to the matter, we may get back on the matter in due course,
We may hold consultation with our head quarters and come back with our appropriate response
During the meeting, only the leader to speak, others to listen unless authorized by the leader

21. Dress Types
White tie dinner (most formal with decoration, popular in Britain
Formal Nepali dress can be used by Nepali official instead of white tie.
Black tie dinner ( bow tie), with black suit: in formal dinners
Nepali dress can also be worn instead of black tie.
National dress: Daura suruwal, coat, topi;
Lounge suit/informal: dark lounge suit, dark suits in charcoal, dark grey or navy blue are best. Brown is generally not worn.
Smart Casual: with tie and coat (combination), looking smart, generally prevalent in South Asia
Casual: Generally, without tie or coat, free style (with shirt and pant- no half pant and vest please !), tie and coat may be used depending on the weather

22. Dos
Be in/on time (late in time means many – lack of seriousness, dishonor, not giving importance, not understanding value of time etc.)
Learn basic words and gestures of host community/country.
Find and sit at your place (name cards be placed on the table in formal function)
Prepare seat planning if you are host
Raise your hand to take your turn
Listen with interest while someone talks to you

23. Contd… Take food a little at a time
Ask whether smoking is permitted or not
Use spoons, forks and knives in an appropriate manner
Learn using of chopsticks but you can ask politely spoons and fork
Beg your excuse (saying like “i am so sorry”) in case you bustle or tussle or stumble with other
Ask before unwrapping/unfolding the presents/gifts
Try and finish your food at the same time as the person beside you
Appreciate in opportune moment
Keep your idea clear and consistent
Use soft words but hard/strong arguments rather than hard words and soft arguments

24. Donts Don’t spit wherever you like
Don’t sneeze or cough openly while eating (cover nose or mouth in case of sneezing or coughing)
Don’t slurp while drinking or eating
Don’t gargle while drinking water (Example)
Don’t smoke in seated lunch/dinner unless hosts themselves offer to do so
Don’t lick plates, spoons or fork and your fingers
Don’t speak with your mouth full
Don’t scratch, belch, fart, or blow nose
Don’t spill eating or drinking stuffs
Don’t make noises with your cutlery or waive them about when talking
Don’t put your pens in out outside pocket of coat      

25. Contd…
Don’t poke your nose and ears in public ·       Don’t pretend, ask politely (no one is omniscient) Don’t be too intrusive in personal matters ·        Don’t break or disrupt queue ·       Don’t loose temper while debating on issue ·       Don’t hassle, show your patience ·       Don’t discriminate on the basis of sex, caste, creed or any other basis ·       Don’t show hatred to offered foods ·       Don’t booze/limit your alcohol

26. While dealing with lady
·      Hold doors open for the lady ·       Hold the chair for her when she sit or rises from the table ·       Help the lady in and out of her coat ·       Light her cigarette when close by you ·       Be polite and always appreciative ·       Give preference to her ·       Shake hand lightly/ don’t grab strongly

27. While dealing with lady
·      Hold doors open for the lady ·       Hold the chair for her when she sit or rises from the table ·       Help the lady in and out of her coat ·       Light her cigarette when close by you ·       Be polite and always appreciative ·       Give preference to her ·       Shake hand lightly/ don’t grab strongly

28. Telephone/Cell phone/Social Media
Receiving calls (3 ring)
Conversation (Long/Short, relevant/irrelevant)
Sound/volume
Ring-tones: sound, volume, type
Social Media: Facebook/twitter etc.
Status: Political, Legal, Societal, Moral etc.
Tag, sharing, re-twitting
Comments/like
* Your Personality and Official Position/dignity always at stake

29. Lessons for everyday life
Respect everyone
Think positively
Foster teamwork/foster better relationships
Solve problems and encourage others to excel
Be dynamic/proactive (winners make it happen)
Be aware of power of moral character
Stay in self-discipline
Show empathy
Be open minded
Uphold your enthusiasm

30. INVITATION CARD

31. Sources Vienna Convention on Diplomatic Relations, 1961
Vienna Convention on Consular Relations, 1963
Constitution, Civil Service Act/Regulations and other circulars and decisions
Ministry/Department/Office rules/regulations/decisions etc.
Diplomatic Conventions · Constitution, Laws and bylaws · Government decisions · Accepted traditions · Accepted norms and values
The GIGO principle   The computer phrase GIGO (garbage in, garbage out) is very sound.   ·       Negativity in; negativity out. ·       Positivity in; positivity out. ·       Good in; good out. ·       Bad in; bad out.

32. DIPLOMAT
The qualities that a diplomat should possess may be summed up as follows:
D-Diligence, discretion
I-Intuition, intelligence
P-Perseverance, polish, punctuality
L- Language proficiency
O-Observation powers
M-Mannerly
A-Adaptability, acumen
T-Tenacity, tact

33. Any Questions/Comments?
Thank you so much!
BEST WISHES !!