1. Introduction to Sport Facilities Operations Management
Chapter 11
Introduction to Sport Facilities Operations Management
Eric Schwarz, Stacey Hall & Simon Shibli

2. Sport Facility Operations Management
To effectively understand sport facility operations management, it is important to take a gain an understanding of the two root concept
Facility Management
Operations Management

3. Facility Management
An all-encompassing term referring to the maintenance and care of commercial and non- profit buildings, including but not limited to sport facilities, including
Heating, Ventilation, and Air-Conditioning (HVAC)‏
Electrical
Plumbing
Sound and Lighting Systems
Cleaning, Groundkeeping, and Housekeeping
Security
General Operations

4. Goal of Facility Management
To organize and supervise the safe and secure maintenance and operation of the facility in a financially and environmentally sound manner.

5. Professional Associations in Facility Management
International Facility Management Association (IFMA)‏
The world's largest and most widely recognized international association
British Institute of Facilities Management (BIFM)‏
Facility Management Association of Australia (FMA Australia)‏
International Association of Assembly Managers (IAAM)‏

6. Operations Management
Focuses on administrating the processes to produce and distribute the products and services offered through a facility, including the processes of:
Production (tangible and intangible)‏
Inventory Control
Supply Chain Management
Purchasing
Logistics
Scheduling
Staffing
General Services

7. Goal of Operations Management
Maintaining, controlling, and improving organizational activities.

8. Professional Associations in Operations Management
Association for Operations Management (APICS)‏
Largest and most widely recognized
European Operations Management Association (EurOMA)‏
Production and Operations Management Society (POMS)‏
Institute of Operations Management

9. Why is Sport Facility Operations Management Important?
When a problem occurs, or there is a lack of planning ahead for activities, the results can be harmful and damaging – ranging from
Damage to the facility or equipment
Injuries to personnel, participants, and visitors
Minor (cuts, bruises, sprains)‏
Major (broken bones, torn ligaments, back and eye injuries)‏
Catastrophic (loss of limb, paralysis, death).
Sport facility operations management seeks to maintain and care for public, private, and non-profit facilities used for sport, recreation, and leisure to ensure safe and secure production and distribution of products and services to users.

10. Historic Problems in Sport Facility Operations Management
1972 Munich Olympics
1985 Bradford City (UK) Fire at Valley Parade football stadium
1985 Heysel Stadium (Belgium) Crush
1988 Kathmandu (Nepal) National Stadium Crush
1989 Hillsborough Stadium (UK) Crush
1993 Stabbing of Monica Seles
1996 Mateo Flores National Stadium (Guatemala) Crush

11. Historic Problems in Sport Facility Operations Management
2007 and 2009 Australian Open brawls between Serbian and Croat spectators
Multiple reports (2006–2009) about air poisoning in ice arenas and “sick pool syndrome” in aquatic centers
2009 Collapse of the Dallas Cowboys practice facility
2009 Double Booking of NBA Playoff Game and WWE televised event at Denver’s Pepsi Center.

12. Section 1: Pre-management and Pre-operational Issues
Business, Ownership, and Governance Structures
Intricacies of Financing Sport Facilities
The Planning, Design, and Construction Processes for Sport Facilities

13. Section 2: Management and Operational Strategies
Organizational Management
Human Resource Management
Financial Management
Operations Management
Legal Concerns for Owners and Managers

14. Section 3: Ancillary Issues in Management and Operations
Facility Marketing Management
Event Planning in Facility Management
Risk Assessment in Facility Management
Security Planning for Facility Management

15. Section 4: Effectiveness of Management and Operations
Benchmarking
Performance Management