1. Realities of Fleet Service for Today and Tomorrow
Mike Hasinec – Penske Truck Leasing
Vice President of Maintenance Systems/Support
Agenda:
Technology Changes and the Challenges We Face
Overcoming the Challenges
Future of Fleet Maintenance

2. The Trucking Industry and the Ever-Changing World of Fleet Maintenance
In just the last ten years, there have been numerous changes in the trucking industry and fleet maintenance concerning technologies.
EPA mandated emission changes
Exhaust gas recirculation
Diesel oxidation catalyst, diesel particulate filters
Selective catalyst reduction
Vehicles equipped with 4 to 5
Control Modules
Diesel Oxidation Catalysts
Diesel Particulate Filters
SCR Devices
DEF Hydrolysis Pipe
Electronic Control Module
Motor Control Module
EGR
Common Powertrain Controller

3. The Trucking Industry and the Ever-Changing World of Fleet Maintenance
Hybrid Technology
Air Disc Brakes
shorter stopping distance requirements
Hybrid Drives
Idle Reduction Technologies
Electric Vehicles
Greater interest in alternative fuels
Multiplex Wiring
On Board Diagnostics (OBD) for heavy duty vehicles
Tire Pressure Monitoring System (TPMS)
Roll Stability

4. The Trucking Industry and the Ever-Changing World of Fleet Maintenance
New technology presents many challenges
Age of PTL Service Associates
Shrinking technician pool
15 % of technician population will be of retirement age in the next 5 to 10 years
Younger generation does not see the career opportunities as a technician
Technology is changing at a rapid pace
Computer and diagnostic skills are needed as much or more than mechanical skills
In our business model we must maintain multiple makes of vehicles and components
Developing a well rounded technician as well as having adequate tooling is a constant challenge
Age 63 within 7 years
Computer and diagnostic skills are more critical than ever

5. The Trucking Industry and the Ever-Changing World of Fleet Maintenance
How do we overcome this wave of new technology?
Make new technology easy
Enhanced diagnostic tools and programs
OEM’s and tool/software suppliers working closer together to improve productivity and ease of troubleshooting
Common platforms by all OEM’s for tools and diagnostics
Continuous education and hands on training
Web based training
can be accessed anytime, anywhere – allows quick impact across a large population
Common platform for diagnostics – easy navigation and intuitive
Web based training will be the preferred training method

6. The Trucking Industry and the Ever-Changing World of Fleet Maintenance
The Image
Solutions to the technician challenge
Develop solid career paths for technicians
Continuous education
Enhance the image of being a technician
Create better work environments
Attract a new breed of technician using the three “R’s”: recruiting, recognition and retention
Reward & Recognition
Career Path
ASE certified technician training program provides curriculum and career path
CSR
Tech III
Tech II
Tech I
Training, Performance, and Experience Requirements
Entry

7. The Trucking Industry and the Ever-Changing World of Fleet Maintenance
Fleet maintenance – where it is headed
Telematics become standard on vehicles – assist with early detection and troubleshooting
Satellite communications including GPS
WAN Network in yards or public “hot spot”

8. The Trucking Industry and the Ever-Changing World of Fleet Maintenance
Fleet maintenance – where it is headed
Condition based maintenance
data driven analytical tools driving more predictive maintenance
Repair data mining and tech assistance based on repair history
Enhanced diagnostic and tool capabilities driving productivity and efficiencies
Improved training aids and methods driving repair proficiency

9. The Trucking Industry and the Ever Changing World of Fleet Maintenance
What we need to get us there
Collaboration between fleets, government, OEM’s and tool/software companies
Low cost solutions for improving productivity, repair proficiency and diagnostics
Increase the technician pool
greater visibility of career opportunities
greater compensation
improve the image
continued enhancements to training methodologies
corporate or government tuition assistance