1. Rotterdam:15-17/11/2001

2. Leonardo da Vinci Socrates
An Introduction to the
Quality Guide
Rotterdam:15-17/11/2001

3. Quality of service ?
Set of characteristics of an entity which generate its capacity to fulfil explicit and implicit needs
Rotterdam:15-17/11/2001 3 3

4. ...from a tradition of standards
Origins ?
Products
Aim : Give customers confidence in the result of an industrial activity
In Industry
Organisation
Aim : Give producers confidence in the reliability and feasibility of production methods
Rotterdam:15-17/11/2001

5. from a tradition of standards...to quality assurance
A true international concern
Design of international standards
ISO
9000
Quality System
Rotterdam:15-17/11/2001

6. To Education / training
To Education / training
From Industry
A parallel development
Ways and means to improve confidence in the organisation of the education / training provider
ISO 9001
Assistance to the setting up of a quality-assured organisation
ISO
Ways and means to improve confidence
in the capacity of the education /
training provider to meet the needs
of the customers
ISO 10013
Rotterdam:15-17/11/2001

7. Quality Assurance / TQM applied to language education & training ?
A real debate
Only ? What about contents, programmes and teaching / training materials ???
Quality assurance or TQM can only be applied to management and organisation !!!
Rotterdam:15-17/11/2001

8. Quality Assurance / TQM applied to language education & training ?
Contents of programmes and teaching/training materials considered...
Quality Assurance / TQM
applied to language education & training ?
As... a black box ?!?
Rotterdam:15-17/11/2001

9. Quality Assurance / TQM applied to language education & training ?
The aim of this Quality Guide is to turn...
Quality Assurance / TQM
applied to language education & training ?
…into a tool box !!!!
…this black box !!!!
Rotterdam:15-17/11/2001

10. Quality Assurance / TQM applied to language education & training ?
Quality guide
Quality Assurance / TQM
applied to language education & training ?
to ensure...
decision-makers
designers
Transparency
and coherence
end-users
Rotterdam:15-17/11/2001

11. Quality guide
designed to help
assessing existing teaching / training programmes & materials
designing quality teaching / training programmes & materials
developing teacher training syllabuses and materials
Rotterdam:15-17/11/2001

12. programme and materials designers
Quality guide
A practical tool for
programme and materials designers
heads of studies
resource centre managers
teachers and trainers
Rotterdam:15-17/11/2001

13. Monitoring from the Quality principles
Monitoring quality
Needs
analysis
Design
Implementation
Evaluation of
outcomes
Monitoring from the Quality principles 
The quality profiles
Rotterdam:15-17/11/2001

14. Principles of Quality Relevance Efficiency Transparency Generativeness
Quality guide
Reliability
Participation
Attractiveness
Flexibility
Socialisation
Rotterdam:15-17/11/2001

15. Relevance Learner centredness on personal or professional needs
Principles of Quality
Learner centredness
on personal or professional needs
Accountability
for general and educational aims
Appropriateness
to learning context
Rotterdam:15-17/11/2001

16. Transparency Clarity of aims in terms of objectives, skills, levels
Principles of Quality
Clarity of aims
in terms of objectives, skills, levels
regarding success and weaknesses
Clarity of achievement
Clarity of presentation
in terms of logical structure
Clarity of rationale
of language learning approach used
Rotterdam:15-17/11/2001

17. Reliability Consistency between aims and realisation
Principles of Quality
Consistency
between aims and realisation
between parts and units
Internal coherence
In selection of activities
Methodological integrity
of good current language usage
Linguistic integrity
according to relevant genre
Textual integrity
of data, examples, social behaviour
Factual integrity
of exercises and activities
Practicality
Rotterdam:15-17/11/2001

18. Attractiveness User friendliness making access easy to the user
Principles of Quality
User friendliness
making access easy to the user
stimulating the learner implication
Interactivity
Variety
in the range of activities
Sensitivity
creating a motivating learning environment
Rotterdam:15-17/11/2001

19. Flexibility catering for different learner characteristics
Principles of Quality
Individualisation
catering for different learner characteristics
allowing expansion or reduction of a lesson, of an exercise ...
Adaptability
Rotterdam:15-17/11/2001

20. Generativeness to different learning contexts Transferability
Principles of Quality
Transferability
to different learning contexts
relating to previous knowledge
Integration
Language awareness
of the way the language is used
Cognitive development
of learning strategies and skills
Rotterdam:15-17/11/2001

21. Participation in the learning process Involvement
Principles of Quality
Involvement
in the learning process
of learners taken into account
Personal interest
Partnership
through sharing responsability
Rotterdam:15-17/11/2001

22. Efficiency of time and resources exploited Cost effectiveness
Principles of Quality
Cost effectiveness
of time and resources exploited
matching provision to requirements
Ergonomy
Rotterdam:15-17/11/2001

23. Socialisation in terms of personal growth and cooperation
Principles of Quality
Socials skills
in terms of personal growth and cooperation
of own and other cultures
Intercultural awareness
Rotterdam:15-17/11/2001

24. Quality principle profiles
Rotterdam:15-17/11/2001

25. Quality stages Profiles
Rotterdam:15-17/11/2001

26. The (self) assessment tool
EXAMPLE
Core indicator :
What has been done to ensure that the
approach to lexical work is clear & efficient
Is vocabulary practised and activated in a transparent and systematic way ?
criteria:
 Vocabulary exercices connected in a coherent way to the other activities
Suggestions :
Systematic progression in dealing
with the vocabulary
 Regular recycling of the vocabulary
Rotterdam:15-17/11/2001

27. Leonardo da Vinci Socrates
An Introduction to the
Quality Guide
Rotterdam:15-17/11/2001