1. Steering Group Meeting
DANUBIS.org Water Platform
Steering Group Meeting
Vienna / May 11, 2016

2. Introduction & brief roundtable DANUBIS latest features:
Meeting Agenda
Introduction & brief roundtable
DANUBIS latest features:
Utility benchmarking
Virtual library
Exchange platform
Country portals
Looking forward:
Long-term governance vs further developments?
Conclusions and next steps

3. Introduction and roundtable

4. DANUBIS latest features

5. DANUBIS.org
Online repository of resources on water and wastewater services in Danube region.
A significant utility benchmarking tool (600+ utilities)
An exchange platform on water services news, events and trainings
A virtual library of resources from the region and the sector
Regional portal complemented by locally-managed country portals

6. DANUBIS latest features
Utility Benchmarking

7. In general Regional Utility Open Performance Database
DANUBIS utility performance database
All utilities
National benchmarking
All utilities
National benchmarking
All utilities
Data collection platform
Regulator
Ministry
Regulator
WW assoc.
WW assoc.
“Leading utilities” Private
Regional benchmarking

8. In general DWP: Financial and technical support to national efforts
Regional Utility Open Performance Database
DANUBIS utility performance database
All utilities
National benchmarking
All utilities
National benchmarking
All utilities
Data collection platform
Regulator
Ministry
Regulator
WW assoc.
WW assoc.
“Leading utilities” Private
Regional benchmarking
DWP: Financial and technical support to national efforts

9. In general DWP: Financial and technical support to national efforts
Regional Utility Open Performance Database
DANUBIS utility performance database
All utilities
National benchmarking
All utilities
National benchmarking
All utilities
Data collection platform
Regulator
Ministry
Regulator
WW assoc.
WW assoc.
“Leading utilities” Private
Regional benchmarking
DWP: Financial and technical support to national efforts
EBC: Coordination of a regional utility benchmarking program

10. In general
DANUBIS.org: management of a regional utility performance database accessible to all
Regional Utility Open Performance Database
DANUBIS utility performance database
All utilities
National benchmarking
All utilities
National benchmarking
All utilities
Data collection platform
Regulator
Ministry
Regulator
WW assoc.
WW assoc.
“Leading utilities” Private
Regional benchmarking
DWP: Financial and technical support to national efforts
EBC: Coordination of a regional utility benchmarking program

11. Utility performance scorecard Utility benchmarking report
Key new features
Utility performance scorecard
Utility benchmarking report
For decision makers
How does my utility stack against similar ones?
Performance
Service charge
What are areas of strength, weakness and improvement?
database/utility-performance-scorecard/
For sector professionals
What are time trends and benchmark performance for operational and financial indicators?
What are other utilities I can learn from?
database/utility-benchmarking-report/

12. Are those reports be useful? How do we ensure dissemination and usage?
Feedback point
Are those reports be useful?
How do we ensure dissemination and usage?
Are you interested in rolling them out in your language?

13. In general
DANUBIS.org: management of a regional utility performance database accessible to all
Regional Utility Open Performance Database
DANUBIS utility performance database
All utilities
National benchmarking
All utilities
National benchmarking
All utilities
Data collection platform
Regulator
Ministry
Regulator
WW assoc.
WW assoc.
“Leading utilities” Private
Regional benchmarking
DWP: Financial and technical support to national efforts
EBC: Coordination of a regional utility benchmarking program
DANUBIS DCM: Development of an optional regional data collection and management platform

14. Objective Empower national institutions
Allow utility companies to enter utility performance data in an amicable web interface;
Help national institutions check the quality and consistency of the data provided; and manage and safeguard the data in a secure manner;
Ensure a linkage to DANUBIS’s data platform and the national country systems, for reporting and further processing purpose.

15. Flow of Information

16. Overview for MI

17. Overview for Utility

18. Data INPut x

19. Governance: settled by MoU
At regional level:
Steering Committee comprised of all managing institutions (currently: UTVSI, WWRO, MoSDT), IAWD and World Bank
Platform administered by IAWD (with World Bank support in a transition phase)
Decisions by consensus
At national level:
Single managing institution (MI)
Decision and coordination up to MI

20. Suggestions for location?
Next steps
Today            Sign MoU (first 4 countries)
Upon reception Translate platform and training materials
June 22-24      Send participants to training for trainers and MIs on final platform
Suggestions for location?
July/August      Conduct pilot / tests in country
September      Provide final feedback and improvement, launch full-scale implementation of platform in country

21. Any advice on the approach? Any other institution interested to join?
Feedback point
Any advice on the approach?
Any other institution interested to join?

22. DANUBIS latest features
Virtual Library

23. resources (country/topic)
Improved structure by topic
Search function
Anyone can register / upload and edit past resources
Multiple languages supported
More than 70 technical and 100 country resources, growing
User rating
User comments allowed
Sharing on LinkedIn

24. Have you used it personally? Any feedback or suggestion?
Feedback point
Have you used it personally?
Any feedback or suggestion?
How do we ensure greater content and usage?

25. DANUBIS latest features
Exchange Platform

26. Based on last Steering Group Meeting
Concept
Based on last Steering Group Meeting
Create a LinkedIn group to facilitate exchanges on water services in Danube region
DONE
Share updates on recent changes on the website
Facilitate upload of events and news

27. Linkedin Group www.linkedin.com/groups/8479067
News and activities from DANUBIS can be posted easily to LinkedIn
55 members, but only handful contributors
Limited broader dialogue so far

28. User community on DANUBIS
Currently around 50+ registered users (DWP team, ERRA, UTVSI, AMAC)
Posting resources
Posting news and events
15+ upcoming events
DANUBIS news on platform upgrades

29. Update sharing on DANUBIS
Latest changes shown on home page
Sign up on the DANUBIS.org for weekly or daily update on changes to your inbox

30. Do you visit the platform regularly?
Feedback point
Do you visit the platform regularly?
Have you signed up for the newsletter?
Are you contributing events, news and resources?
How do we make it more known, useful and used?

31. DANUBIS latest features
Country Portal

32. Country Portals Country-managed, in local language
Similar structure to main page, but customizable
Available for BiH, Bulgaria, Kosovo, Montenegro and Serbia
Generation of utility reports in local language
Open to all!

33. Any institution interested in developing it?
Feedback point
Any institution interested in developing it?
Should local language be offered regardless of in-country partner to manage portal?
Feedback on ensuring greater usage?

34. Looking forward

35. Why talk about governance?
DANUBIS needs a broader community beyond IAWD and the World Bank
Utility data:
4 countries reporting systematically (Albania, Bulgaria, Kosovo, Moldova)
4 countries developing process (BiH, Macedonia, Montenegro, Serbia)
Resources, news and events: 10 contributors
Country portals:
5 (BiH, Bulgaria, Kosovo, Montenegro, Serbia)

36. Why talk about governance?
DANUBIS only makes sense if used:
400+ active users every month
1000+ downloads from country resources
350+ downloads from technical resources
Utility performance report single most used page (690 unique page views)
Largest Danube countries: Serbia, Austria, BiH, Hungary, Bulgaria, Czech Republic.

37. Governance? Or more features? Where do we take it next?
More formal commitment and role of participating institutions?
Data provision
Resources and news updates
Local languages
Dissemination?
MoU for the overall platform?
Or more features?

38. Conclusions and Next steps

39. Thank you
David Michaud / Philip Weller
DANUBIS team