1. CARE
Mick Feather
Care Business Manager

2. London Care & Support Forum
Croydon Conference Centre
13th February 2019

3. What are Policies and Procedures?
Policies and procedures provide clear rules and guidelines, but also define how your organisation operates.
They form part of good governance.
Procedures outline how policies should be carried out.
Policies and Procedures should grow and change with the company.

4. H&S HR Policies Consent Infection Control Medication Whistleblowing
Information Security
Professional Boundaries
H&S
Recruitment
Infection Control
Care and Support Planning HR
Policies
Safeguarding
Privacy and Dignity
Medication
Mental Capacity Act
Bullying and Harassment
Whistleblowing
Equality and Diversity
Consent
Restraint
CCTV
Complaints
DoLS

5. Policies and Procedures and links to CQC evidence.
Awareness of safeguarding policies, guidance, procedures, standards and responsibilities and how to appropriately apply in practice.
Policies and procedures on Mental Capacity Act / Code
of Practice / DoLS / use of restraint / best interest
decision making.
Policies and Procedures on independence, privacy, dignity, confidentiality and data management.
Mention word policy and a subject……
Complaints policy and procedures.
Source: The Adult Social Care Key Lines of Enquiry and Prompts: Sources of evidence

6. Policies and Procedures and links to CQC evidence.
Awareness of policies, guidance, procedures, standards and responsibilities in relation to medicines, and whether / how they are applied in practice.
Awareness of relevant policies, guidance, procedures,
standards and responsibilities and how to appropriately
apply in practice. SAFETY 5 Infection Control
Awareness of relevant policies, guidance, procedures, standards and responsibilities and how to appropriately apply in practice. SAFETY 6 Lessons Learned + H&S
Mention word policy and a subject……
Source: The Adult Social Care Key Lines of Enquiry and Prompts: Sources of evidence

7. Task 1 Work as a table Flip chart responses
What are your Top 3 problems with policies and procedures?
For example
Employee sign off
Training and policies
Understanding content
Accessibility
Review and updating

8. Task 2 Work as a table Flip chart responses
Solutions and best practice
How do you overcome problems regarding policies and procedures?
For example
How do you ensure Employee sign off?
How do you ensure staff understand policy content?
How do you make the policies accessible?
How do you ensure that staff are practically implementing the policies?
How often are the policies updated and reviewed?
Task 2 Work as a table Flip chart responses

9. BESPOKE APPLICATION REVIEW
Summary findings…..
“appropriately applied in practice.”
“improved as a result of learning and feedback.”
BESPOKE
APPLICATION
REVIEW

11. Q&A

12. Come and meet us!
If you do have any questions, please feel free to come and see us at our stand where we will be more than happy to assist!