1. 2019 ACT IAC Conference
Rajiv Uppal, CIO
April 10, 2019

2. Rajiv Uppal Who Am I? Most of my career Joined in 2016 Joined in 2018
PRIVATE SECTOR
Involved in software startups
USDS focus of user centric or customer centric thinking

3. Centers for Medicare & Medicaid Services
Established
Supports
Over 6,200 Employees
1977
Our IT Portfolio is vast and significant – major investments (those with funding that’s over $10 million per year) account for approximately 94% of our portfolio.
WHAT IS CMS?
Total IT funding, as reflected in the FY 2019 Operating Plan, was $2.8 billion
Pay providers $701.8 Billion
2018
1,250,257,000 Claims
Processed
143,000 claims worth $80.1 million per hour

4. How the Agency is Evolving
What Innovations are we doing
Improving the Beneficiary Experience
Burden Reduction
Streamlining Regulations

5. How IT is Supporting the Agency’s Evolution
Emphasis on User-Centric Design – using a customer-centric approach, iterative prototyping process and careful consideration of the entire product experience. Human-centered method for creative problem solving and innovation
Using a more effective Governance Framework to promote,
Good engineering architecture,
Higher levels of security
Deployment to the cloud
Promoting Agile Development Methodologies
And most importantly a “Bias to Action”

6. Automation & Self-Service
How We Are Doing This
Agile
Data
Cloud
Automation & Self-Service
Workforce

7. “Bias to Action” The Journey… Insert Text Here Insert Text Here