1. NAG
4th – 5th September 2013
HIKE Project Planning for the future: investigating new library services platforms
Amy Devenney - Research Associate
Briony Heyhoe-Pullar – Acquisitions Manager
#JiscHIKE
This work is licensed under a Creative Commons Attribution 3.0 Unported License

2. Project Blog

3. Workflows
To understand what we need to have in a new system, we need to understand what we do now
Limitations of existing systems
Pressure points
Efficiencies/streamlining for new workflows

4. Workflows Acquisitions

5. Workflows E-resources
TERMS: Techniques for Electronic Resource Management

6. KnowledgeBase+ Testing
We have done lots of user testing!
Licences
Core subscriptions
Big deal renewals

7. Intota Some initial thoughts!
We’ve spoken to Dawson Books about their role in Intota
We’ve discussed possible APIs that would be needed to talk to other systems
Agresso (finance), ASIS (student records), MyReading (reading list software), Sconul, Library Analytics, British Library…

8. The end point A final report Write-up of the workshop that was held
The blog posts in a logical order
Write-up of the workshop that was held
Summary of recommendations to KB+, Serials Solutions and Jisc
A web scale management solution specification document!
Possible collaboration

9. This session We want to hear from you! 2 group activities!
Discussion around workflows and interoperability
Discussion around cultural change

10. Discussion around workflows and interoperability
3 pressure points within your current workflows and how efficiencies could be made
An example of:
An essential system - a system the library cannot run without
A preferable system - a system that would create efficiencies but is not essential
A desirable system - a system that would just enhance user experience

11. Discussion around workflows and interoperability

12. Discussion around cultural change
3 concerns that colleagues may have with the implementation of a new library services platform
3 ways in which to manage these concerns.

13. Discussion around cultural change
New Library Services Platform
Deskilling
loss of knowledge
less interesting jobs
No job security
Change in responsibilities
Automation of processes
Having to learn new skills
Feelings of incompetence
Lack of control
Change in routine

14. Discussion around cultural change
Ways to manage change
Ensure staff are informed and fully involved
Run workshops with staff
Let them identify issues with current system
Keep staff informed on what they will be doing and how this will benefit the library
Involve staff in user groups
Think about the timing of the implementation, not at busiest time

15. Any Questions?
This presentation can be found: Blog: HIKE report: Briony – Amy –