1. Leadership Video Q&A Prompt
Think Yes to Care
Leadership Video Q&A Prompt

2. My name is… Name Title Program
What is your name and what do you do at Multnomah County Health Department?

3. Think Yes to Care is… Learn new skills and approaches
Learn from each other
Clients feel safe, valued, and welcome
Tell us about Think Yes to Care?

4. We’re focusing on customer service now because…
Clients now have a choice
Person- and family-centered
Quality and safety
Aligns with strategic aims
Staff have wanted these resources
Why are we focusing on customer service now?

5. Think Yes to Care can help all staff…
Ensure a positive experience with every interaction
Tools to meet the needs of clients and each other
Learn from each other
How can Think Yes to Care help me as a staff member?

6. Think Yes to Care can help us provide better customer service by…
Tips and tools for difficult interactions
Skills to help us stay positive and open
Practice empathy
Impact of behaviors and words
Person-centered and culturally relevant
How can Think Yes to Care help us provide better customer service?

7. Think Yes to Care aligns with the Health Department strategies
Vision: “Healthy Clients in Healthy Communities”
ICS strategic framework
Cultural Competency Initiatives
Quality efforts
Consistent experience for clients
Clients treated fairly
How does Think Yes to Care align with the Health Department strategies?

8. You will learn about many concepts in this training, including:
Apply the service principles in daily work
Specific behavior guidelines
Offer choices and options
Tools for difficult situations
Self care resources
What are some of the concepts that staff will be able to take away from this training?

9. The Five Service Principles are:
Bring a Think Yes! Attitude
Be Welcoming and Friendly
Be Person-Centered and Culturally Relevant
Be an Educator
Be a Part of Your Team
What are the Five Service Principles?

10. For more information on Think Yes to Care…
Visit the Think Yes to Care commons page
All training materials
Additional resources and videos
Contact information
Where can I find more information?

11. Thank you for the work you do…
Our work can’t be done without your dedication and service
Focus on customer service
Would you like to thank the staff?
Is there anything else you’d like to communicate to staff?