1. TEAMS ~ TCSG Early Alert Management System TEAMS Overview

2. Overview of Early Alert Systems
Ultimate goal is to improve student retention and graduation rates.
This is done by identifying at-risk students as early in the term as possible.
Connect those students to college resources or interventions that can help the student be successful.

3. Which Students are at-risk?
Any student, who in the opinion of the faculty or staff, is unlikely to be successful in a given course or term.
Success = C or higher
This could be due to attendance, lack of participation, academic difficulties, personal hardships, etc.

4. Overview of TEAMS & its Modules
TEAMS is a web-based early alert system that allows colleges to identify at-risk students, communicate with them, track the application of interventions, and monitor their success.
Currently, alerts are submitted manually, but coming updates will allow automated alerts.
TEAMS records are a part of the Student Record (FERPA).

5. TEAMS’ Basic Workflow It is Routed to a Team Unassigned
(ex: Retention Team)
All Members of the Team Receive the Alert
Alert is Submitted
(ex: Attendance)
Team Member ‘Works the Alert’ It is now Assigned
Team Member Reviews Alert & Academic History
Team Member Communicates w/ the Student
Team Member Recommends Interventions…
Records Contact Attempts & Success (Y/N)…
And Closes the Alert

6. TEAMS’ Modules
TCSG Admin Module: Allows for the overall management of TEAMS by the TCSG staff.
College Admin Module: Allows for the college-level configuration of TEAMS to meet specific college needs (Manage Personnel, Alert Routing, Interventions, and Student Processing).
Dashboard Module: Provides user access to the Dashboard, Alert Details, Communications, and Interventions forms.
Submit Alert Module: Allows users to manually submit alerts.
Reporting Module: Grants users access to available reports.

7. Alert Types Specific: Academic Concerns Attendance Personal Hardships
Withdrew All Courses
General:
Academic Affairs
Business Office
Financial Aid
Student Affairs
Student Navigator
Professors will use these alerts
Anyone can use this alert for situations that don’t fit the other categories

8. Best Practices: Faculty
Submit alerts as early as a trend develops.
One event is not a trend…
But as soon as one develops, report it.
Have a conversation about performance before submitting an alert.
Why you are concerned
You plan to submit an Early Alert
In the alert, provide detailed information.
The student’s problem area(s)
The student’s last date of attendance (if an attendance alert)
The student’s current grade (as a percentage)
Interventions you’ve tried/suggested already (if any)

9. Example : Strong Academic Concerns Alert

10. Example : Strong Attendance Issues Alert

11. Example : Strong Personal Hardships Alert

12. Example : WEAK Alert

13. Best Practices: Staff Attempt to contact students promptly
Within one to two business days
Close the feedback loop
Continue the conversation with instructor/dean
TEAMS makes this much easier
Professors can login to TEAMS and view the progress of any alert they’ve submitted at any time
Advise the WHOLE student
Academic
Personal
Financial (aid)

14. I want to know more! What’s next?
You’ve learned the basics of TEAMS.. Next module: Submitting an alert