1. Introduction to Home Health CAHPS®
Finding the pulse of your business

2. Today’s Objectives Overview of HHCAHPS HHCAHPS Protocols
HHCAHPS Star Ratings
JLM eMed Survey Reports
Open for Q & A

3. What is CAHPS? Consumer Assessment of Healthcare Providers and Systems
HCAHPS: Hospital Inpatients
HHCAHPS: Home Health Patients
CGCAHPS: Physician Clinic & Group Office Patients
EDCAHPS – Coming Soon *

4. HHCAHPS Overview
National, standardized survey to address patient’s perspective of home health care
32 item survey instrument to capture patient’s experience while at the hospital
Allows objective and meaningful comparisons of hospitals
Public reporting of HHCAHPS results creates new incentives for hospitals to improve quality of care
Public reporting enhances accountability in health care by increasing transparency of the quality of hospital care provided
Data are reported on on the Home Health Compare website along with home health care clinical quality data (OASIS). *

5. HHCAHPS Protocols
Begin the telephone survey no later than 21 days after the sample month ends.
Can initiate the survey between the 22nd and 26th day after sample month ends.
Must obtain prior approval to initiate the survey more than 26 days after the sample month ends.
Complete telephone data collection 6 weeks (42 days) after the first telephone contact attempts begin.
JL Morgan will submit data files to the HHCAHPS Data Center *

6. 2 Types of Star Ratings (January 2016)
The Quality of Patient Care Star Rating is based on OASIS assessments and Medicare claims data.  These rating were first published on HHC in July, 2015.
Patient Survey Star Ratings.  Stakeholders proposed that the patient experience of care measures, based on the HHCAHPS survey data, be reflected in the star ratings. *

7. HHCAHPS Star Ratings Composites
Overall rating of 9 or 10
Would definitely recommend the home health agency to friends and family.
Home health team gave care in a professional way.
Home health team communicated well with them.
Home health team discussed medicines, pain, and home safety with them. *

8. CMS Star Ratings (Screenshot)

9. eMed Survey Reporting Tool

10. Login to client site Login to https://emedsurvey.com
Enter Username and Password (contact JLM if you do not have a username assigned.
Client Login:

11. Login to client site Login to https://emedsurvey.com
Enter Username and Password (contact JLM if you do not have a username assigned.
From this page, you can decide to select “Reports” or run a query from the database.
Client Login:

12. Queries Real time data Can drill down on ‘any’ question for analysis
Client Login:

13. Queries Shows results for specified filter https://www.emedsurvey.com
Client Login:

14. Running Reports Provides a summary of entire survey
Breaks down each response by category
Allows for deeper analysis
Client Login:

15. Deanna Bagwell, Sales/Marketing
Contact Us:
Jeff Morgan, President
Office
Deanna Bagwell, Sales/Marketing
Office
Tanya Harris-Haynes
CMS CAHPS Director
Office
Wendy Dew
HR/OAS CAHPS Mgr.
Office
Latrice Lawson
Data Manager
Office
J. L. Morgan & Associates
7057 Meadowlark Drive| Birmingham, Al 35242
| Fax: