1. VOICEMAIL USER TRAINING V8+
Welcome to
VOIC USER TRAINING V8+
PowerPoint.
Press any key to continue

2. Contents Click the box to view the headings contents
Voic
Further documentation is available on the CD shipped with the system
PowerPoint
and
User Guide

3. Welcome The Voicemail Tour
Step 1
Dial the Voic Group. E.g. 622
Enter your 4 digit security (if asked)
9 plus your extension number (eg. 9EEE)

4. Special Functions Menu
Step 2
Listen to the voice prompts
Step 3
Select the “Special Functions” option to allow you to enter your Greeting Messages - press 9 1 2 3 4 5 6 7 8 9 * #
RETRIEVE VM
INTERN VM
ABSENT
SPECIAL FUNC
EXIT

5. The Greeting Message * 1 2 3 4 5 6 7 8 9 # Step 4#
LISTEN GREETING
RECORD GREETING
EXTERN PHONE
EVN ENABLE
EXIT
DELETE GREETING
XFER PHONE
CHANGE PASSWORD
Step 4
Press 1 to listen to your existing greeting message
Press 2 to record your greeting message
Press 3 to delete your greeting message
(eg. “Hi, you’ve reached the voic of YOUR NAME. Please press zero to return to the operator, or leave your message after the tone. Thank you”)

6. Sample Greeting Messages
Hi, you’ve reached the voic of YOUR NAME. You may contact me on , or please leave your message after the tone, and press star to finish. Thank you.
You have reached the voic of YOUR NAME. Press 0 now to return to the operator, or leave your message after the tone. Thank you.
Please note the position of the “press 0” option within the message. Don’t leave it till the end of your message as an option.

7. A Message Arrives
MSG: 622 on LCD and Call Back flashing
Flashing MSG LED
Press the “Call Back” button or dial Voic Hunt No. 622

8. To Retrieve Voicemail from Handset
Step 1
Dial the Voic No. E.g. 622
Enter your security code
Step 2
Select option 1 - press 1 1 2 3 4 5 6 7 8 9 * #
RETRIEVE VM
INTERN VM
ABSENT
SPECIAL FUNC
EXIT

9. Retrieving Voicemail Internally
“New messages (number). Archived messages (number).”
To listen, press 2.
To select the next message, press 3.
To select the previous message, press 1.
To delete, press 9.
To delete all, press 0 while service message is playing (you will be asked to confirm).
To exit, press ‘*’ until the Ariamail2 says “Goodbye” 1 2 3 4 5 6 7 8 9 * #
PREVIOUS
PLAY
DELETE
EXIT
NEXT
DELETE ALL

10. To Retrieving Voicemail Externally
Dial in & wait for one of the following:
a) Day or night message & then enter #321
b) Ask the operator to transfer to your extension during your greeting message enter #321
c) Phone your direct line & while the greeting message is playing, enter #321
Then follow the instructions as normal.

11. External Notification
From the opening Menu - select Special Functions by pressing 9
Step 1
Press 5 to set up the phone number you wish to be contacted on - mobile or any external number.
Step 2
Now to activate, press 7 and it will say “external notification enabled” to deactivate (now or later) press 7 again and it will say “external notification deactivated” 1 2 3 4 5 6 7 8 9 * #
LISTEN GREETING
RECORD GREETING
EXTERN PHONE
EVN ENABLE
EXIT
DELETE GREETING
XFER PHONE
CHANGE PASSWORD

12. To change or delete your security code
From the opening Menu - select Special Functions by pressing 9
Step 1
Enter # plus your security code (Eg.#9EEE)
Step 2
Enter your new 4 digit security code, then as asked, confirm your new security code
Step 3
Enter 4 stars (****) and confirm, then you will no longer be asked for your security code. 1 2 3 4 5 6 7 8 9 * #
LISTEN GREETING
RECORD GREETING
EXTERN PHONE
EVN ENABLE
EXIT
DELETE GREETING
XFER PHONE
CHANGE PASSWORD

13. To return to the main menu click below
Thank you
To return to the main menu click below