1. Enhancing the Human Layer in Organisations Please click to continue at your own pace…

2. Familiar Territory Models Methodologies Principles Software Systems Connectivity Over recent decades organisations have become conversant with conceptual structures & technical solutions that promise to deliver SUCCESS…

3. Familiar Failings Technology Platforms Business Processes These processes and platforms, however, do not deliver success on their own. Frequently, organisations have discovered that the revolutionary new business theory or the latest leading-edge application has failed deliver the goods.

4. The Critical Factor? Technology Platforms Business Processes Should we blame the tools…? Or should we focus on the one critical factor that is likely to make the difference between the success & failure of both these panaceas…?

5. The Human Factor Technology Platforms Business Processes The People who… apply the processes… …and use the technology

6. The Missing Link Platforms Processes Understanding, Skills, Flair, Techniques, Habit, Behaviour, etc Speed, IT literacy, Advanced Usage, Intelligent & Innovative Application, etc These are the issues that determine success…

7. Our Target Outcomes Platforms Processes In other words… Proficiency Performance These are the issues M-Urges Training Learning & Consulting division supports. They occupy a layer of the organisation between Business Processes & Technology Platforms…

8. Our Area of Impact Platforms Processes Proficiency Performance THE HUMAN LAYER For more information contact M-Urge: 01202 258825 www.murge.comwww.murge.com