1. Benchmarking Topic Best Practices Executive Roundtable Presentation
JUNE 13, 2013
Benchmarking Topic
Best Practices Executive Roundtable Presentation
Central Hudson Gas and Electric
Lenore Clarke
Section Leader, Gas Compliance and Safety

2. Company Background Metrics Number of Customers = 75,000
Miles of Main = 1,343 of Transmission and Distribution
Number of Services = 56,500
Number of Employees = 825

3. Challenges Meet Performance Metrics Mandated
by Public Staff Commission
Internal Performance Goals

4. Unique Practices or Processes
Normal Business Hours

5. Unique Practices or Processes
After Hours

6. Conclusion
Technology
Environment
Culture

7. QUESTIONS