2. World Services Group 2011 North American Regional Meeting
General Counsel Roundtable “Best Practices Through the Eyes of our Clients”  
February 10, 2011

3. In 2011, demand for legal services in the corporate sector will:
Question 1
In 2011, demand for legal services in the corporate sector will:
Increase from 2010 levels
Decrease from 2010 levels
Stay at 2010 levels

4. Question 2
Sophisticated legal departments choose outside counsel for a variety of reasons. The primary factor, however, is usually:
Substantive expertise
Knowledge of the company, its industry, and its goals
Cost (rates, discounts, alternative fees)
Prior success in the client’s matters
A firm’s “brand” power
Diversity

5. Question 3
My firm does good work for Client ABC. Client ABC is generally pleased with my firm’s work product and responsiveness. The chances of my firm losing a significant amount of my current ABC business to a competitor firm are low.
Strongly agree
Agree
Disagree
Strongly disagree

6. Question 4
Generally speaking, corporate clients’ expectations on how much a matter will cost are:
Realistic
Unrealistic, but flexible
Unrealistic and too inflexible

7. Q1: In 2011, demand for legal services in the corporate sector will:
67% 8%
25%

8. Q2: The primary factor for choosing outside counsel is:
20% 8%
31%
16%
12%
14%

9. Q3: The chances of losing significant amount of business to a competitor firm are low.
29%
14%
35%
22%

10. Q4: Corporate clients’ expectations on how much a matter will cost are:
25%
47%
27%