1. Community Advisory Committee
Operations Update
Community Advisory Committee
June 11, 2019

2. Statistics *May-19 FY19 Vehicle Trips Completed
312,268
3,194,665
Passenger Trips Completed
400,434
4,122,198
Reservation Calls Answered
257,359
2,844,726
ETA Calls Answered
48,367
567,902
WMR ETAs Requested
359,181
2,209,487
*not yet final

3. Performance Report Card
Key Performance Indicator
Standard
*May-19
FY19
On Time Performance
≥ 91%
90.9%
92.0%
Excessively Late Trips
≤ 0.10%
0.06%
0.08%
Excessively Long Trips
≤ 5%
3.2%
3.8%
Missed Trips
≤ 0.75%
0.38%
0.54%
Denials
≤ 0 8
Access to Work On Time Performance
≥ 94%
94.1%
95.6%
Average Hold Time (Reservations)
≤ 120 83 81
Calls On Hold > 5 Min (Reservations)
4.0%
4.2%
Calls On Hold > 5 Min (ETA)
≤ 10%
3.6%
5.4%
Complaints Per 1,000 Trips
≤ 4.0
2.7
3.3
Preventable Incidents
≤ 0.25
0.38
0.22
Preventable Collisions
≤ 0.50
0.40
0.67
Miles Between Road Calls
≥ 25,000 -
47,303
*not yet final

4. April Highlights
Regional project administrator attended the Transition 2 Independence event in Lancaster, hosted by State Senator Scott Wilk and Assemblyman Tom Lackey.
Access partnered with AVTA to setup coupon sales at their Administrative Headquarters in Lancaster.
Access collaborated with customers to shoot a mobility device training video.
Operations staff and Board Member participated in a wheelchair-powered tour of Rancho Los Amigos in Downey.
A Site Safety and Security Assessment was conducted on the yards of CTI and GPI in collaboration with the Los Angeles Sherriff Department.

5. May Highlights
Where’s My Ride is now available in the Santa Clarita Region.
The Board of Directors extended the Southern Region and Antelope Valley Region Contracts.
Access Executive Management met with the California Public Utilities Commission to discuss development of on-demand wheelchair accessible services by Transportation Network Companies like Uber and Lyft.
The Board of Directors approved the Rider360 Version 2.0 Contract.

6. Thank you for joining us.