1. Creating a “Civilized” WebPAC
Seong Heon Lee
Linda Kawaguchi
Rachel Decker
Heather Joy
SCIUG Conference
Huntington Library
San Marino, CA
Oct. 21, 2015

2. About Us Fowler School of Law Library Shared ILS
Small, specialized collection, lots of serials
Shared ILS
Context for WebPac project
“Before”

3. Gaps in Responsibilities
Need for Revision
No one was responsible for the ILS
There was no common plan
No one looked at the public display
Gaps in Responsibilities
Accuracy & consistency of information
Public records were not useful
Problems in ILS
Systems/Technology Librarian
Collection Management Librarian
Research/Instruction Librarians
Hiring Focus on WebPAC

5. Getting Started Inspiration Ideation Iteration…
Thinking
Listening
Digesting
Framing
Ideation
……………………………
Brainstorming
Understanding
Interpreting
Iteration
……………………………..
Experimenting
Testing
Refining

6. Information Architecture
Framing the Challenge
Information Architecture
Aesthetic Design
Facilitate tasks
Remove unused features
Make information obvious
Change font sizes, colors
Simplify
Remove unneeded info
Modernize
Change logos, buttons…
Clarify
Update terminology

7. Generating Ideas Who are our users? Why do they use the WebPAC?
What areas are the most problematic?
What is our timeline?

8. See handout for suggested resources
Usability Testing
Task 1: Research How to Conduct A Usability Test
“Why You Only Need to Test with 5 Users”
“OCLC’s WorldCat…”
Usability.gov
See handout for suggested resources

9. Usability Testing Task 1: Research How to Conduct A Usability Test
Other Considerations:
Time limitations
Participant availability
Format to fit purpose

10. Usability Testing Task 1: Research How to Conduct A Usability Test
Methodology:
Hybrid; Interview + Tasks
Elements
One-on-one
Informal
Qualitative
Human observation

11. Usability Testing Task 2: Create the Test Questions/Tasks Guidelines
Prioritize goals
Neutral/clear phrasing
Rank tasks in order of difficulty
Sandwich tasks
Pre-task questions, Tasks, Post-task questions
Brief

12. Usability Testing Task 2: Create the Test Questions/Tasks Tasks
Find an exam  Find a property exam from last year.
Find an item by subject  Find a book on civil procedure.
Find an item by call no.  Find this item: KF B
Discussion
What improvements or changes do you suggest?
What needs is the catalog meeting for you? Not?

13. Usability Testing Task 3: Recruit and Interview Participants Recruit
Personalized s
Scheduled at their convenience
Format of session
Private office

14. Usability Testing

15. Usability Testing Task 3: Recruit and Interview Participants Recruit
Personalized s
Scheduled at their convenience
Format of session
Private office
Settle in to space
Explain the purpose – not testing their knowledge

16. Usability Testing Task 4: Results What we discovered: For next time:
6 students gave us good insight
Qualitative data
For next time:
Broader / more student input
Change format?
Next: Transforming data → edits

17. Prototyping Optimistic approach Focused on only four screens
WebPAC Portal (homepage)
Search Results
Record View
Advanced Search
Used InVision (a web-based prototyping tool) to collaborate on our project