1. FRONT OFFICE Unit One At the airport

2. At the airport At the airport Teaching Goals: 1. Learn about the procedure of meeting a guest from the airport. 2. Learn how to meet the guest and recognize a tour group. 3. Practice how to give a welcome speech Teaching Methods: 1. Listen +Practice + Act 2. Task-based Approach Duration: Two Periods

4. Task 1 Lead-in Warm-up Discussion 1. Have you ever met a tour group or a guest at the airport? Exchange your experience with your partners. 2. Do you think meeting the guests is a must for the hotels? Why? 3. What should be mentioned in a brief welcoming speech?

5. Task 2 Conversation 1---Meeting the Guest Listen and answer: 1. Where is this conversation most likely to take place? How do you know? 2. How long will it take to get to the hotel? 3. Practice the conversation in pairs.

6. Task 3 Conversation 2--- Recognizing a Tour Group 1. How many members in the tour group will stay in the hotel? 2. How long will it take to get to the hotel by bus? 3. Practice the conversation in pairs.

7. Task 4 Conversation 3--- A Brief Welcome Speech 1. Who welcomes whom in the speech? 2. Whats mainly talked about in the speech? 3. Why does Wuxi get the name the Land of Fish and Rice? 4. Practice the speech.

8. Task 5 Useful expressions collection 1. Airport Representative 2. Please allow me to introduce myself, I am… 3. Is there anyone else who accompanies you? 4. This way, please… 5. Western America Industry and Commerce Union 6. First of all, … 7. on behalf of the staff of the International Hotel… 8. …hence its name as the Land of Fish and Rice. 9. Well known for its comfortable furnishings and traditional Chinese hospitality, the International Hotel has long been the first choice of many business travelers from all over the world.

9. Task 6 Role play Situation 1 Situation 2 Guest: Youve just got off the plane from the USA. Your boy or girl friend accompanies you. Hotel representative: Receive them and take them to the hotel by shuttle bus. Tour guide: You lead a tour group (16 people) from the USA to travel in Southeast China. Hotel representative: Ask him for some basic information to confirm it. Take them to the bus.

10. Task 7 Extension What make a good speech? How to speak to develop confidence? Overcoming stage fight. Having good posture Facial expressions Movements and gestures Eye contact Speaking with enthusiasm Varying speaking rate

11. Task 8 My project 1. Suppose you are the representative of Changzhou Hotel. You are to give a welcoming speech to a tour group from Australia. Prepare a speech and then speak with confidence in front of class. 2. Suppose you are the assistant to the general manager of Wuxi grand Hotel. You are asked to make a careful plan in English for meeting a tour group.