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Benchmarking procedure Benchmarking must for key Business Process Product Development Customer Service HR Practices Inventory Control Research and Development.

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Presentation on theme: "Benchmarking procedure Benchmarking must for key Business Process Product Development Customer Service HR Practices Inventory Control Research and Development."— Presentation transcript:

1 benchmarking procedure Benchmarking must for key Business Process Product Development Customer Service HR Practices Inventory Control Research and Development etc.

2 Product Development Product development, also called new product management, is a series of steps that includes the conceptualization, design, development and marketing of newly created or newly rebranded goods or services. The objective of product development is to cultivate, maintain and increase a company's market share by satisfying a consumer demand.

3 Customer Service This is an important part of maintaining ongoing client relationships, which is key to continuing revenue. For this reason, many companies have worked hard to increase their customer satisfaction levels

4 HR Practices These best practices are: Providing security to employees Selective hiring: Hiring the right people Self-managed and effective teams Fair and performance-based compensation. Training in relevant skills Creating a flat and egalitarian organization Making information easily accessible to those who need it

5 Inventory control Inventory control is the processes employed to maximize a company's use of inventory. The goal of inventory control is to generate the maximum profit from the least amount of inventory investment without intruding upon customer satisfaction levels.inventory

6 Research and Development. Benchmarking is the process in which performance or quality of a particular business process or product/service is compared with best in class companies. Top businesses always strive to benchmark their products, services and processes in order to stay at the head of the pack. They also know that staying innovative is the secret for staying competitive in today's global market.

7 Benchmarking must for Critical Factors  Cost Management  Product Quality  Product Design

8 Cost Management Benchmarking is a management tool that promotes process improvement. By comparing service units across jurisdictions, best practices can be identified and used to enhance less efficient and effective operations. However, the lack of generally accepted criteria to compare service costs for local government has hindered benchmarking initiatives

9 Product Quality In this approach,the potential causes of the problem are written as C1 to C8. Then the sub-causes (SC1, SC2, etc.) that are relevant to the principal causes are identified. This method is very useful for identifying the causes of a problem. Brainstorming sessions may also be useful in understanding the possible causes of a problem.Brainstorming sessions

10 Product Design Benchmarking relates to product development by providing an external perspective on opportunities to improve products, technology, manufacturing and support processes, the product Plan what to benchmark Understand the internal processes Determine companies to evaluate Gather and analyze external data Identify performance gaps and reasons development process, and engineering practices.


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