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EBSCO & SUMMONS Amir Chamsaz, Elias Darraj & Stacy Poliseo

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Presentation on theme: "EBSCO & SUMMONS Amir Chamsaz, Elias Darraj & Stacy Poliseo"— Presentation transcript:

1 EBSCO & SUMMONS Amir Chamsaz, Elias Darraj & Stacy Poliseo
Usability Testing EBSCO & SUMMONS Amir Chamsaz, Elias Darraj & Stacy Poliseo

2 Objective This study aimed at assessing the effectiveness of two commercial discovery tools The tools tested in this study were EBSCO and Summons.

3 Participants Three graduate students studying Publication Design, Education, and Cyber Security Attending UB, Towson State and UMBC Range from 1st year to 3rd year in program

4 Observations

5 Interface

6 ebsco Very intuitive and minimalist in its approach
Search results were clear to users Facets available on the left side of the page Consistent detailed record information Right-side blindness for the available tools

7 summons Overwhelming main interface Clear search results page
Facets available on the left side Inconsistent details record page Book: toolbar across the top to save and reference Article: no toolbar, “Get Article” in content section

8 Where should I start

9 search

10 ebsco Transitions between Keywords & Title Spelling errors
Approaches to search queries Exact search using “ ” around titles Using only a few keywords from title and/or author name (i.e. “Modernism and the Harlem”) Misspelling of keywords Transitions between Keywords & Title Spelling errors Results may also be available for: suggestion” “did you mean: suggestion”.

11 “did they refine my search?”
C1 ebs

12 summons Veering to Journals tab
Going to Books, CDs & DVDs from main page Text auto complete feature A potential system/behavior error sending back to the initial search with the initial misspelled word

13 Exact Search

14 three search options C4 sum

15 Faceted search

16 Ebsco Grayed-out screen Need to click update button
Contextual facets changing Peer-reviewed option available in ‘search option’ but not the facets All users unable to locate audiovisual materials

17 frustrated with faceted on the left

18 inactive update button
C2 ebs – related to s2

19 S2 ebs – related to c2

20 summons Contextual facets Facets remained unchanged
The number of associated results not noticed Incorrect use of facet

21 incorrect use of facets
S3 sum

22 black updating screen C5 sum

23 Save and retrieval

24 ebsco Right-side blindness Options to save
Save option and process ‘Add to Folder’ option under the tools Formatted citation to copy or in “Link to catalog record” interface Difficult to locate saved items from the main search page or the result page

25

26 summons Users were not able to save from the detailed search result page The toolbar across the top and “Permanent link to this record” only appear for books Users did not noticed icon on the bottom “Export citation icon (RefWorks)” “Get URL for this page” “ this page”

27

28

29 saved items not Accessible from the main search screen
C6 sum

30 saved items link not clear
S4 sum

31 nice once you know where saved items are located
K5 sum – pos

32 Results & Recommendations

33 interface

34 Ebsco More intuitive Recommendations Simple front page
The folder icon on the top toolbar was located well The detailed search record page provided consitent and detailed useful information Recommendations keeping the folder icon on all pages, including main search page move the tools section across the top or even left side of the page.

35

36 SUMMONS More pleasant user experience overall Challenge
Consistent faceted search functionality Dynamic update of search results Challenge Initial screen very overwhelming lack of noticeable icon for saving search results Inconsistent record details page Login interreuptions

37 search

38 EBSCO Advantages Disadvatnages Search results remain consistent
Provided a wealth of info Full text PDF in the search results was helpful Great tools Disadvatnages Inconsistent terminology: ‘Refine Search’ and ‘Search Options’ List of facets changed as options selected Updates grayed out

39 summons Advantages Disadvantages Facets remained consistent
Users preferred automatic update Disadvantages Inconsistent detailed result pages No access content if not a book – due to login

40 Save and retrieval

41 EBSCO Advantages Disadvantages
Many useful option for saving, citations, etc Saved folders are easily accessible Disadvantages Right-side blindness - move the tools to the top or left Large set of tools on the right side was confusing Save instruction not clear

42 summons Advantages Disadvantage
Saved items not retrievable from outside the result page No participant was able to save in detailed record page Saving occurred from search result page and only after asking question again in that area (user already gave up)

43 How the Users Like summons (74%) Ebsco (60%)


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