1. Canada Student Loans Program
Association of Student Awards Personnel of British Columbia
April 4, 2019

2. Overview Update on Previous Budget Initiatives Budget 2019
Transformation Update

3. Update on Previous Budget Initiatives

4. Increased Uptake in 2017-18 Canada Student Grants Canada Student Loans
Up 29% to 490,000 students
Up 35% to $1.4 billion
Canada Student Loans
Up 19% to 592,000 students
Up 28% to $3.4 billion

5. Early Results from 2018-19 School Year
At the end of January 2019, more than 57,000 eligible students have received the top-up grants, for a total amount of $78 million;
From August 2018 to January 2019, compared to the same period last year, the amount of grants and loans disbursement grew by 18% and 7%, respectively.

6. Increase in Repayment Assistance Plan
The number of borrowers benefitting from RAP increased by 7% from 306,000 to 326,000.
The average loan balance at time of leaving school was $13,416 for represents a slight decrease from ($13,456).

7. Budget 2019

8. Budget 2019: Make CSLs More Affordable
Lower the interest charged on CSLs
Variable: from prime + 2.5% to prime
Fixed: from prime + 5% to prime + 2%
Interest-free grace period
$1.7 billion over 5 years

9. Budget 2019: Make CSLs More Accessible
Increase the Canada Student Grant for Services and Equipment for Students with Permanent Disabilities from $8,000 to $20,000 per year
Expand eligibility for the Severe Permanent Disability Benefit
Remove the restriction to access additional grants and loans for recipients of RAP-PD

10. Budget 2019: Make CSLs More Accessible (cont’d)
Facilitate loan rehabilitation
Interest- and payment-free medical and parental leave of up to 18 months

11. Transformation Update

12. CSLP Service Transformation Update
Over 260,000 online registrations since April 2018
Convenient and secure
Customer Service Knowledge Management feature

13. Update on CSLP Transformation
Spring Release
Fall Release
2019
Release 1
Release 2
Release 3
Release 4
2020
Release 1
Release 2
Release 3
Release 4
2021

14. Upcoming Launch of new features: June 2019
Part-time students: online ID verification and MSFAA + ability for EIs to confirm enrolment through the NSLSC ECE portal;
New registration On-boarding
Modify profile information, update banking information online and link to Financial Institution websites to make a payment; and
Mobile friendly pages and overall improvement across the NSLSC website and student hub experience.

15. Users complete the five step process.
Part-time MSFAA
Users complete the five step process.
Step 4: Review
Step 2: Communication Preference
Step 5: Terms and Conditions
Thank You Page
Step 1: Personal Information
Step 3: Financial Institution Information

16. Electronic Confirmation of Enrolment Portal
Archive Queue
Generated Report
Master Queue
My Queue

17. Migration to new Secure Log-in

18. Migration to new Secure Log-in

20. Student Hub – Improved Viewing

22. Student Hub – Mobile Friendly

23. Student Hub – Mobile Friendly

24. Student Hub – Improved Functionality

25. Student Hub – Improved Functionality

26. Student Hub – Improved Functionality

27. Student Hub – Improved Functionality

28. Customer Service Knowledge Management Tool

29. Future Enhancements Digitization of communications
Ability to upload and store documentation on the secure website
Improved payment functionality
Use of text notifications
Secure and chat
ECE Portal modernization

30. Training for Educational Institutions
Updated version of the ECE Portal training guide
New eLearning modules