1. Training Delivery Session
Early Warning Data System Dashboards
May 14, 2013
Get introductions around the room. What is your feedback on the training this morning? What do you think about the tool so far? Do you see it being useful to educators?

2. Train the Trainer Agenda
Review Trainer Responsibilities
Recap End User Training Format and Objectives
Practice Leading Guided Exercises
Debrief Exercises and Discuss Best Practices
Review Training Structure and Preparations
Discuss Dashboard Support Process
Questions
Transition from end-user training to preparing to deliver the training. Goals: by the end of the session we want to make sure you master all of these items.

3. Trainer’s Role and Responsibilities
Provide introductory end-user training to teachers, principals, counselors, specialists, and other key users identified by your district
Conduct training based on the provided materials
Encourage an active dialogue during training
Understand and encourage the use of the gold “Support” button when users encounter issues or would like to submit feedback
Promote a positive view of the dashboards and informational resources they represent
Assist your district in gathering feedback from users to improve current and future dashboard release
On-going effort to gather and record feedback during training to improve dashboards for educators. Actively encourage users to use the gold support button to give feedback.

4. A Trainer Should NOT be Expected to…
Fix login or access issues – instead direct users to appropriate support
Resolve data anomalies
Answer questions about specifics of future product development
Generate your own materials

5. Review Training Materials
End User Training Agenda
Dashboard Overview and Video Demo
Key Objectives
Guided Exercises
Independent Time
Wrap-up Discussion
Exercises are based on teachers. For administrators, will need to go to a student list to complete the same exercises.

6. Guided Exercises Partner Practice
Trainers will lead the following Guided Exercises:
Customize View by adding and removing data
Create a Watch List of students for intervention
Navigate to student view and find detail using the More Menu
Guided Exercise Practice:
Pair up with the person next to you
Demonstrate the steps to complete first exercise
Use the handout as a reference
Then assist partner in completing the exercise
Switch to the next exercise
Transition to practice narrating the exercises we did this morning. Log into the anonymized site.

7. Logging in to the Dashboard
Turn your PC or laptop on
Open Internet Explorer or Firefox browser
Go to
Select Your District
Log In
Demo Teacher:
Password: computer

8. Trainer Tips for Guided Exercises
Based on time available and understanding of the audience, do 2-3 exercises together, including Customize View, Create a Watch List, and Navigate to Student View and find More details.
Trainer should walk users through the steps using the anonymized site on the screen while users complete the same task on their own data
Break users into pairs to complete the remaining exercises or encourage them to complete them on their own
Ensure there is enough time at the end of training for the pairs to share their ideas for implementation with the rest of the users
Come back together. How did it go? Hard time narrating your actions? How did you check for understanding? How could you do that in a big group of educators?
Teachers may want more independent time with their own students.
Anonymized site: FERPA compliant

9. Campus Debrief Questions
What do you think the teachers’ favorite dashboard features will be?
How can using the dashboards impact instruction and collaboration on your campus?
How often will you log in to the dashboards and review student data?
How often will you edit watch lists?
What feedback do you have about the dashboards?
Morning we debriefed on the training itself, you will have these prompts for teachers to debrief on.

10. Applications for the EWDS Dashboard
Individual Student
Put issues in context– new grading period, counselor/principal visits
Student goal setting – set individual goals for benchmark performance
Parent / teacher conference – print and share student dashboards
Cross section of data
Individual Education Plan meetings – preparation and presentation
Targeted student interventions – supports thorough analysis
PLC/departmental meetings – review benchmark and grading trends
RTI committee meetings – identification and monitoring
Intervention planning – TCAP prep, post-benchmark pull-out/push-in
Truancy warning – identity and track students with attendance issues
Campus tracking for at-risk students – create custom watch lists
Across students
Presenter’s note: If the debrief questions generate thoughtful responses and discussion, feel free to skip this page. If not, highlight a few ways to use the dashboards that would be applicable for the audience.
Wrapping up the first part of the training,
In the first part of this training, we:
Introduced the Early Warning Data System project
Provided an overview of the dashboards
Completed the guided exercises and discuss applications for the dashboard
Review with Trainers: Does anyone have any questions about the information we covered in the first part of the session? Was anything unclear? Would you like to review any of the exercises again?
Please be candid because we want to make sure that you are comfortable with these exercises when you train others.
After we take a break, we will come back and discuss:
Training plans and best practices
Walk through the guided exercises and dashboard applications for training
Discuss support and feedback mechanisms
Answer any questions you have about the actual trainer role or materials
Across campus
Student scheduling – credit accumulation, AP potential, course history
Resource allocation – link budget decisions to greatest student need
Campus improvement planning– identify and track areas of need

11. Training Delivery Debrief
What do you need to prepare to lead dashboard training?
What potential challenges do you see on training users on the dashboard?
What best practices from other trainings apply to dashboard training?
What type of follow up training will teachers need in the fall?

12. Organizing a Successful Training
Who will have the responsibility for training logistics for your campus?
Best Practices
Train in small groups – people maximum per trainer
Keep sessions role specific to the extent possible – administrators, teachers, counselors
Ensure everyone has access to a PC or tablet with good internet connectivity (e.g., computer lab, laptops) for hands-on exercises.
Send an to training participants asking them to test their log-in in advance

13. Preparing to Deliver End-User Training
All training materials are found on the ed-fi flash drive
End user training presentation, modified worksheet, demo video
Additional reference materials
Review the training presentation
Print copies of guided exercise worksheets for all participants
Make necessary training day preparations
Use and provided login to practice guided exercises

14. Training Day Checklist
Materials:
Projector
Training materials on USB drive
Copies of teacher dashboard exercises worksheet for all participants
Sign-in sheets
Training Preparations:
Check computers and internet access
If possible, log in to all lab workstations in advance and bring up two browser windows:
Ed-Fi Dashboards
Training Evaluation Survey
Be sure all participants complete the feedback survey

15. Dashboard Support Overview
Support Plan
Tiered support system
Level 1: Data Stewards
Level 2: Double Line Partners (DLP)
Support linked through the dashboards
to Data Steward from dashboard support button
Follow up and resolve within the district if possible
Data steward creates a JIRA ticket for issues that can’t be resolved internally to share with DLP
Training support
Campus trainers have ability to help with potential user errors
Tiered Support Issues
Level 2 (DLP): System errors
New features and metrics
Build support (data not refreshed)
Level 1 (District): User access troubleshooting
User questions and requests
Verification of source data
Can campus trainers help troubleshoot?

16. Examples of Data Issues in the Dashboards
These are examples of data issues that may be seen in the dashboards. Data should match what is in Star Student as of the night before.
Student
Student incorrectly is tagged as participating in program (e.g., SPED)
Student is missing courses from transcript page
Student data does not match expected results
Campus/District
Percentages of program participation do not seem accurate
Students are excluded from a metric calculation
Attendance, discipline, or grades are missing from the dashboards
System
Data has not been refreshed recently
System is down
Features are not working correctly (search, sort, add/remove columns, create watchlist)

17. Level 1 Dashboard Support
User submits ticket through support button (on each dashboard page)
User should provide as much detail as possible when identifying data issues
Staff or student’s name and school
Metric name, specific issue or question
Ticket sent to district support account
Data steward follows up on issue with DLP if necessary
Once issue is resolved, district follows up with user who submitted the ticket

18. Training Delivery Feedback Survey
Thank you for attending our training today!
Please go to the following website and complete a short survey to give us your feedback about the training delivery session and identify what you need additional follow up on.

19. Questions?