1. Why Isn’t My Lab Perfect?
Nan Thomey and Clint David
Environmental Chemistry, Inc.

2. Why Oh Why

3. Common Mistakes Seen By Clients
Wrong test method used
Incorrect detection limits
Omitted or extra tests
Missed turnaround time
Missed holding time
Calculation errors

4. Top Reasons Human Error Communication Education and Training
Experience

5. Human Error
Even the highest degree of automation relies upon accurate input from people
Garbage In, Garbage Out
So how can we increase the accuracy of human input?
Human error involved in most mistakes, but often not the true root cause

6. Common Causes of Human Error
Misunderstanding requirements
Complicated Processes
Distracted
Tired and overworked
Insufficient training
Inexperience
Lack of Understanding

7. Misunderstanding Requirements
Communication is the key
Identify with client what and why they need testing
Requires a true dialogue between lab and client
Establish trust and don’t be afraid to ask questions
Educate clients if needed

8. Complicated Processes
Streamline processes
Minimize the number of steps
Simplify processes
Clearly define and document procedures
Don’t rely entirely upon ability to read and follow written instructions
Facilitate and engage in active discussions

9. Inspect What You Expect
Does employee (or client) seem engaged in discussion?
Are there signs of fatigue during discussions
Is there a sense of motivation?
Are there signs of initiative being taken to prevent problems?

10. Education
Requires a determination that person has the basic education needed to be effectively trained to execute a process
Formal and informal “education”
Understanding of the goals to be achieved

11. Training Must be interactive Must be repetitive Must be consistent
Must be conducted by “experts”
Must clearly identify goals
Must be monitored to determine effectiveness

12. Experience There is no substitute for experience
Minimize employee turnover
Identify mentors
Share knowledge among peers

13. Engaging With Today’s Workforce
A discussion with Clint David, Vice President of Operations
Dealing with the loss of experience as workers retire
What it takes to effectively impart knowledge to a young workforce