1. Southern WV Health System
Effective Communication with Patients and Caregivers WV TBI Annual Conference
Gregory A. Elkins, M.D.
Chief Medical Officer
Southern WV Health System

2. Two Talks
Same Story
Different Perspectives

3. Wizard of Oz and Wicked

4. Goals and Objectives Discuss Strategies for Preparation for the Visit
What to Expect at the Visit
Communication and Planning for After the Visit
What about Between Planned Visits
Specific Barriers and Ideas about how to Overcome those

5. Preparation Encourage List Specific TBI Concerns
Chronic Concerns regarding TBI
Chronic Non-TBI Concerns/Diseases (Diabetes, HTN, Med refills, etc.)
Acute Concerns

6. Preparation
Review Screenings, Quality Measures, etc.

7. What to expect at the Visit
Screenings by Staff
Substance Abuse
Mental Health

8. The Visit
Talk to THE PATIENT!!!!

9. The Visit
Prioritize
Yes there are time limits, but do your best to address what is most important to the patient
Don’t forget the other Chronic Problems, Screenings, etc.

10. Planning for After the Visit
Communication
What is the best way to communicate lab and other test results
New options including Patient Portals

11. What about Between Visits
What are the best ways to communicate/get care if there are acute needs or other things between visits (Paperwork, etc.)?

12. Specific Barriers and Ideas about how to Overcome them
Lets learn from each other-Group discussion

13. Goals and Objectives Discuss Strategies for Preparation for the Visit
What to Expect at the Visit
Communication and Planning for After the Visit
What about Between Planned Visits
Specific Barriers and Ideas about how to Overcome those

14. Take Home Point
The reason all of these concepts work for patient and PCP communication is
The patient who survived TBI is still a person like any other, they just added TBI to their list of medical issues.

15. Thank You