1. Strategy and change management in Delft University of Technology Library
26th IATUL Conference Québec City, May 29-June 2, 2005
Kees Konings, Manager Collection Management
May 26, 2019
Library

2. Introduction
Description of the process of change in Delft University of Technology Library
Applied method
Reception by stakeholders and library staff
Finalization of the process resulting in a new
library organization
May 26, 2019

3. The shift to e-services
Increase of ICT in research and education
STM publishers focus on the end users, sustainable depositories and access to information. Those are our traditional services!
Decrease of budgets and funding
Forced collaboration between the technical universities in the Netherlands
May 26, 2019

4. Choices and consequences
100% digital products and services
Digital services 24*7
Discontinuance of reference desks
Specialisation on 3 areas
Development of a virtual front office
Back office activities in cooperation with the Dutch technical universities
Publishing house in cooperation with (European)
universities and/or other publishing houses
Strategic relevance of the library for research and education
Digital information is fully determined by the
end users’ requirements
May 26, 2019

5. VKC DelftSpecial DocUTrans Document- delivery Digital preservation
Mediation
DocUTrans
Document-
delivery
Logistics
Digital preservation
Publishing system
Quality Selection
Publishing
Search/find
Delivery
Archiving
May 26, 2019

6. Competences in the new library organization
Search/find
VKC
DelftSpecial
Mediation
delivery
publishing
DocUTrans
Document –delivery
Logistics
Publishing system
Quality Selection
Digital preservation
Logistics
archiving
May 26, 2019

7. Consequences for the core business
Separate business units for the respective core businesses
the Virtual front office
the Technical University Academic Repository
the Publishing house
The business units will operate independently
May 26, 2019

8. Implementation and reception
Strategic plans presented to
Library staff
Customer panels
Board of the University
Ministry of Education and Science
Technical Universities in the Netherlands
May 26, 2019

9. Implementation and reception
Discussion with the stakeholders resulted in adaptation of the plans in terms of timing and cooperation:
Until 2007 the reference desks with limited service level stay open in combination with the preferred virtual reference desk
The set up of the cooperation between the technical universities takes more time than expected, so for the next years the academic repository only works for the Delft University of Technology.
A feasibility study to cost effectiveness of our publishing activities
May 26, 2019

10. The process of change Method of change Blue print approach
Adaptive change strategy
May 26, 2019

11. The process of change
Important design criteria for the new organization are:
Teamwork; which means involvement of staff of
different departments in one team
Disentanglement of processes, which resulted in
disentanglement of tasks of our employees
Decreasing the number of management layers
May 26, 2019

12. The process of change MT
Change team
Projectteams
May 26, 2019

13. The process of change: pitfalls
Do not ask people to advice on their own jobs or positions in the organization
Be extremely clear about constraints and conditions
Stimulate to look at situations outside the library organization
May 26, 2019

14. Results
The realization of cooperation between the Dutch technical universities took more time than expected; that is why for the time being only a local content organization will be implemented
The results of a feasibility showed that cost effectiveness of the publishing house was highly uncertain; so it was decided to discontinue the publishing activities
Dedicated functions for account management, product development and product ownership
New organization scheme
May 26, 2019

15. Scheme of the new organization
Service organization
Content organization
Director & Management team
Product development
Support
May 26, 2019

16. Results
The realization of cooperation between the Dutch technical universities took more time than expected; that is why for the time being only a local content organization will be implemented
The results of a feasibility showed that cost effectiveness of the publishing house was highly uncertain; so it was decided to discontinue the publishing activities
New organization scheme
Management philosophy
May 26, 2019

17. Management philosophy
Decrease of management layers
Empowerment
Self organizing teams
May 26, 2019

18. Conclusions Consequences for the management team
Blueprint vs. adaptive change strategy; did it work?
Process of permanent change for the new organization
May 26, 2019

19. Questions ???
May 26, 2019