1. 61% 55% Interactive Voice Response Bot of customers would pay extra
Cortana Intelligence Solution
Overview
Call centers are essential to businesses of any size. Customers want to be able to reach businesses easily and have their issues resolved as quickly as possible. It is undeniable that customer satisfaction directly relates to sales. Interactive Voice Response (IVR) Bot answers this need. Businesses with no call center solution can easily implement the IVR Bot to improve customer relations and companies with a manned call center, or older automated solution, can utilize IVR Bot to improve customer satisfaction while optimizing costs and productivity.
IVR Bot provides an intelligent, natural and easy self-service experience that can be repurposed across other customer service channels.
61%
of consumers prefer to contact a customer service center over the phone.
Benefits
Reduce Response Time
Recover Employee Resources
Improve Customer Satisfaction
Adapt to Future Needs
Optimize Company Costs
55%
of customers would pay extra
to guarantee better service
Defaqto Research –
Solution Path
Analyzers
Custom text processing
Search
Keyword Match
Textual similarity
Filter
Structured metadata
Machine Learning
Classification, topics, etc.
Cognitive APIs (one or more)
Language Understanding
Custom Recognizer 2
Enrich Query 5
Enrich/Rank Results
Query Enrichment
Preprocess search query
Result Enrichment
Web Apps 3
Execute Query 4
Matched Documents 1
Incoming Query 6
Final Search Results
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