1. BI Tools Service – Framework Design Planning Reporting as a service
Data Experts trained in tools and creating bespoke reports
University Wide Search Tool and process for existing reports
Training in specific University data sets
Central Reporting team for strategic reports
Utility
Connection to data sources defined for each BI tool
Offering consultancy on user generated reports
Process for tracking and supporting Business Reporting and Analytics worked on reports
Personalised training
Guidelines / best practices on how to write user friendly reports
Index of reports and datasets available to users
Value Add
Tool Availability Measurement and reporting
Engagement Models (Access process documented etc.)
Risk Register
Service Request process (inc. CSI Log)
Licensing structure and maintenance process
Technical Roadmaps
List of Tool Features
Service Websites
Governance Structure
Documented Incident Support Process inc. reporting
Service definition – In scope, out of scope
Comms Plan
KPIs
Training format
Complaints Process
IS Project work
Service Framework – definition and roadmap
Warranty
Must Haves
To be delivered in DTI046
To be delivered and maintained in Service
Future Plan
Delivered / or completed through another project in 18/19

2. BI Tools Feature Comparison
SAP BI Suite
Power BI
QlikView
QlikSense
Users Accessing
Mobile Friendly No
Yes – Any existing report may need to be optimised by user in desktop application
No but reports can be converted to QlikSense
Yes
Anyone in the University can view
Need an account provisioned
All Staff
TBC
Formatting Report
Import Pictures
Custom colour scheme can be created and applied
Connection Options
Can be directly connected to SQL Server
Can be connected to EDW
EXPORT OPTIONS
Exports to Excel / CSV
Reports saved as a PDF
An so on…..