1. Release 2 Baselined Customer Training Requirements
7th March 2018

2. Introduction
The following slides detail the changes in scope of Release 2 and the agreed customer training / education requirements
The training requirements are detailed for each change being implemented in R2 and split out by Customer Class (slides 3 & 4)
The training proposals were presented at DSG on 5th February
These were agreed at DSG on 19th February 2018.
Customers who missed the 5th Feb meeting provided agreement following 19th Feb meeting
The training that will be provided by Xoserve will be delivered as described on the following slides
However if any further support is required this will be provided if possible
The training methods are categorised into 3 areas depending on the impact to customers (slide 2); whether there are any changes to processes, file flows or changes to screens
No action is required from ChMC, this is for information (although happy to make changes if requested)

3. Type of Training / Education
Methods of Training
Type of Training / Education
What will be Delivered
How Delivered
Provided When
Awareness
Document that details the change and who is impacted
Document published on Xoserve website
No impact to processes, files or screens
Overview
Detailed document providing information on the changes, impacts to processes, system steps and files / reports
Document published on Xoserve website & where required, supported by Webex sessions
Impact to processes, files & minor changes to screens
Training
Classroom style training to provide instruction on the changes to systems and supported by training documents
Document published on Xoserve website and supported via Webex session or, where required, face to face training session
Significant change to process and systems / screens

4. Agreed Training Requirements for Release 2
Reference
Description
Shippers
iGTs
DNs
XRN3995 / UKLP222
Theft Risk Assessment Service Tip-Off Hotline Data Provision
Awareness
XRN4299 / UKLP251
Reports required under TPD V16.1 (for Mod 520A)
XRN4248
Smart Metering reporting for HSE & DNs
Overview
XRN3386
New DN role for CMS
N/A
XRN3477 / UKLP112
Missing key data items from iGTs to Shippers
UKLP273
PSR requirements – vulnerable customer data
XRN3283
Recording DN Siteworks in UKLink
XRN4303 / UKLP267
Remove ‘n’ as an allowable value in SFN file

5. Agreed Training Requirements for Release 2
Reference
Description
Shippers
iGTs
DNs
XRN4304 / UKLP270
Amend Referral rules for Class 2
Overview
XRN4309 / UKLP287
Backbilling for SSPs
Awareness
XRN 4288 / UKLP147
DDS/DDU file amendment
N/A
XRN2831 / UKLP292
Changes to the parameter of the XDO file
XRN4316 / UKLP315
Meter Point details report
XRN4513 / UKLP359
Change to validation of address fields
XRN4514 / UKLP367
File changes for Must Read invoice
XRN4249
Address maintenance solution