1. Make Them Say Wow with a Smart Chatbot
Three Ways to Use Artificial Intelligence to Engage, Support, and Inform Your Learning Audience
Joe Ganci and Margie Meacham
January 28, 2019

2. Joe Ganci (eLearning Joe) Margie Meacham (The Brain Lady)
Introductions
Joe Ganci (eLearning Joe)
Twitter: elearningjoe
Margie Meacham (The Brain Lady)

3. Agenda 01 02 03 04 What is a chatbot and why do I care?
How can a chatbot support learning? 02
How do I create a chatbot? 03
Where can I learn more? 04

4. What is a Chatbot? Why should you care?
A chatbot is a program designed to simulate conversation with human users, especially over the Internet.
What is a Chatbot?
80% of businesses plan on having a chatbot by 2020.*
63% of users would consider using a chatbot to obtain customer service.**
By 2021, chatbots will have replaced 50% of the applications used in the workplace.
*Oracle, **, **Mindshare, ***Gartner

5. Georgia Tech’s Jill Watson
A Brief History of Chatbots
Computer pioneer Alan Turing suggested that if a text-based bot could fool 50% of people, it could be considered “intelligent.”
The Turing Test
1950
Apple’s intelligent assistant used natural language user interface to perform tasks and answer questions.
Apple Siri
2010
A computer science professor introduces his “teaching assistant” to his students without telling them that Jill is an AI.
Georgia Tech’s Jill Watson
2016
After defeating human champions in Jeopardy, IBM’s AI platform has been used to develop data analytics, custom AI, and defeat the world champion in GO.
IBM Watson
2006
Amazon and Microsoft introduce their version of a personal assistant, modeled after Siri.
Alexa and Cortana
2015
You will have implemented your own chatbot for learning and your clients, learners and stakeholders will all be saying “Wow!”
You
2020 M

6. Futurist Ray Kurzweil, Google’s Director of Engineering, predicts that by 2029 an artificial intelligence will achieve human levels of performance and by 2045 humans will merge seamlessly with intelligences we have created.
But we don’t have to wait that long. In many ways, the Singularity is already here.

7. Chatbots are Here to Stay
64%
of Americans say that 24 x 7 availability is the #1 advantage of a chatbot.
61%
of Baby Boomers like to use a chatbot to get an instant answer to a question.
of Americans say they prefer a chatbot to a human agent.
57%
Education usually doesn’t adopt a technology until everyone else has, especially sales forces, etc. By that time, the dust has settled. Mobile learning, etc.

8. AI Terms and Concepts Algorithm NLP Weak AI Strong AI
An algorithm is a step-by-step procedure for calculations. Algorithms are used for calculation, data processing, and automated reasoning.
Algorithm
Natural Language Processing (NLP) is a sub-field of Artificial Intelligence that enables computers to understand and process human languages, making it easier for humans to interact with machines and vice versa
NLP
Weak AI, (also known as narrow AI), is an AI system that is designed and trained for a particular task. Virtual personal assistants, such as Apple's Siri, are a form of weak AI. (Not quite there yet.)
Weak AI
Strong AI, also known as artificial general intelligence, is an AI system with generalized human cognitive abilities.
(We’re not there for a long while …)
Strong AI

9. The Neuroscience of Chatbots
Engagement
As chatbots get better and better at mimicking human speech, they create a mental perception of the interaction that is very similar to interactions with human partners. 
Socratic Experience
Instead of simply asking the bot for the answers, you can flip the design, and let the bot engage the learner in a series of questions, harnessing our natural urge to explore and solve puzzles.
Knowledge Management
Learners can focus on mastering application and theory, when there is an “always on” bot to remind them of key terms and process steps.
Coaching and Reinforcement
Your learners will have a built-in defense against the Forgetting Curve when they receive targeted questions, messages, and reminders from their bot-coach.

10. Supporting Learning with Chatbots
Reflection
Content Curation
Process Coaching
Role-Play

11. Brain-Based Sales Coach
Learner needs help in the middle of the night!

12. Content Curation
Learner needs help finding something!

13. Ideas!
Brainstorm some ideas for building your own chatbot for learning.
We’d love to hear your ideas! Write us at and

14. Chatbot Design Process
Test, Test, Test
Build Conversations
Design User Interface
Mindmap and Define Inputs
Define Scope and Requirements

15. Demonstration of Google’s Dialogflow
To Create a Chatbot Within Adobe Captivate
For a Minimum Viable Product Chatbot, we define Intents, Input Contexts, and Output Contexts.

16. Tools Click the links below. Tool URL Amazon Lex
BotFramework
Botkit
Botsify
Collect.chat
Dialogflow
FB Messenger 1
FB Messenger 2
FB Messenger 3
FB Messenger 4
Tool
URL
Flow XO
IBM Watson
Imperson
ManyChat
Meya.AI
Octane.AI
Pandorabots
QnAMaker
Reply.AI
Snatchbot
Wit.ai

17. Resources Click the links below. Resources Site/instructions ATD
Search on ‘chatbot’
Chatbots Magazine
Coursera
eLearning Industry Magazine
Learning Solutions
LinkedIn Learning
(Premium subscription)
Learning/Search on ‘chatbot’
Training Magazine

18. Articles Click the links below. Title URL
Jill Watson: Georgia Tech's first AI Teaching Assistant
Your New Best Friend: AI Chatbot
Chatbots: Your Ultimate Prototyping Tool
Experts Weigh in on Merits of AI in Education
What’s Big in Chatbots in 2018 and Beyond
The History of Chatbots
6 Critical Chatbot Statistics for 2018
Developing a Chatbot UX
Notes on Dialogflow to Create Chatbots (Aquinas)

19. Articles, continued Click the links below. Title URL
The Psychology of Chatbots
Neuroscience and AI To A New Level of Conversational Learning
Are Chatbots the Next Big Thing in Digital Learning?
10 secrets to transforming L&D with a chatbot
Chatbots in Education
Will a Chatbot Be Your Next Learning Coach? – How AI can support talent development in your organization
Intelligent Design – The Future of Learning
Don’t Look Now, but We May Have Just Missed the Singularity

20. Joe Ganci (eLearning Joe) Margie Meacham (The Brain Lady)
Thanks!
Joe Ganci (eLearning Joe)
Twitter: elearningjoe
Margie Meacham (The Brain Lady)